I do have a few gripes with Shaw, but there are positive things to say about them as well. I find their service to be very reliable. I think my Internet connection only went down once in the past two years, same with the phone. My cable TV has always worked. I had an issue with not receiving Space channel in HD when it first came out, but they sent a tech out and fixed it in short order. I switched over to the Shaw Plan Personalizer just before the New Year and took HDNet as one of my channels. They discontinued carrying HDNet in March but continued to bill me for it through May. When I brought this to their attention, they credited my account for that channel for a month and a half plus also gave me an additional credit of $7.90 on top of that.