Shaw recently switched over the services in my neighborhood to all digital. Unfortunately, this also means that signal strength may become an issue for very small amount of households. Our household happened to be one of these. We lost nearly every channel from the Personal TV package except 17(CTV NewsNet), 44(History), to 'One Moment Please, S0a00'. In addition, for some reason we were getting channels that we weren't paying for: 96(OWN), 116???(Action), etc. In addition to the issue with the TV, the Internet also started having modem unsyncing issues.
After alerting Shaw of the issue, the soonest date they could offer was well over a week away. Fast-forward to today, we got the issue fixed this morning and the tech was awesome, surprisingly he actually knew what he was doing(I work in networking). He replaced some fittings on the outside, removed a random splitter(from the original Internet install) on the cable line, and removed close to 3m of excess coaxial cable that goes to the TV. After the fix, he told us to contact a CSR to get a credit for the two weeks, which was incredibly easy to do via the Shaw Friends Chat. Overall, I was extremely satisfied with the tech and CSR.
I don't blame Shaw for the issue. This house is thirty plus years old and has a terrible coaxial install(eg. splitters used to extend small runs of line, massive excess of line, no wall plates, line running in areas against code, etc). The only thing I would have expected is for the switch over to be handled more professionally, espcially considering this is a known issue
. For example, calling households the day of the switch to handle any issues that may arise, that day.