Shaw overcharging me? - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 6 (permalink) Old 2009-02-22, 02:46 AM Thread Starter
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Join Date: Oct 2007
Location: Winnipeg
Posts: 14
Shaw overcharging me?

I've just been looking at my shaw bill, prices on their website, and prices they had on their website 12 months ago. What I've noticed is that for shaw extreme internet I should be paying $42 each month when bundling with digital/hd tv. Looking at my bill below, does it same that shaw has been billing me $13.95 extra? If so, this has been happening for 9 months.

Entertainment Bundle - 57.95
HD Plus Package - 9.00
Digital Service 7 al carte picks x 2.95 = 20.65
7 Pack Discount -12.70
Canadian Timeshift Package - 3.95
High-Speed Xtreme-I - 10.00
High-Speed Internet - 45.95
Purchased Modem Discount -5.00
GST - 6.49
PST - 6.43
Total Current Charges - 142.72
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post #2 of 6 (permalink) Old 2009-02-22, 03:42 AM
 
Join Date: Jun 2002
Location: Vancouver Island. Shaw cable.Sony 46V2500,DCT6416(w/TB Xpndr), PS3, Denon AVR2807, Paradigm spkrs.
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I'm pretty sure that the extreme addition to your internet is not a part of any bundle. It's always $10 more.
Why don't you just give them a call and voice your concern? A CSR will answer any questions you have and go over your bill with you.
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post #3 of 6 (permalink) Old 2009-02-22, 03:51 AM Thread Starter
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Unfortunately, shaw's website (http://www.shaw.ca/en-ca/ProductsSer...rnet/Xtreme-I/) disagrees. I certainly will call them, I am just used to most CSRs being of very little help, so wanted other opinions or what to expect when calling. I will certainly post back with what happens.
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post #4 of 6 (permalink) Old 2009-02-22, 12:03 PM
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It looks like you're not getting the bundle discount. I had the same problem when my initial 6 month promo expired and I went on regular billing. I called the first month it happened and they fixed it.
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post #5 of 6 (permalink) Old 2009-02-22, 03:23 PM
 
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i had something similar, they'll credit your account.

on a side note, that's a lot of stuff you have. full cable, hdplus, pick 7, timeshifting, extreme internet. i don't really notice any difference in the xtreme to regular, and i think they just upped the speeds on all of them.

your paying alot and you aren't even getting any phone service.
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post #6 of 6 (permalink) Old 2009-02-22, 06:37 PM Thread Starter
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Resolved

Well I called Shaw today, and I was reminded of their excellent customer service. Within minutes I was talking to a rep, and after putting me on hold for about 8 minutes to review my last 9 months of billing (the entire time I've been a customer) he realized I had not been getting the bundle discount after my promotional period ended so credit that amount to my account.

As additional compensation, I was given SC and MC free for a month and half and it is set to auto-cancel so I don't have to call in to cancel if I don't want to keep it.

Wonderful service.

brucered I do realize that my bill is still a bit high, and will likely switch to 1 or 2 al la carte channels and ditch the time shift eventually, but it does only save about $11 doing so. I'll not drop the HD nor will I drop the extreme internet. I'm not one who likes to wait for downloads, for I appreciate the 15 Mb downloads. For what it's worth, I use voip.ms for my phone service at $0 a month and 1/2 cent a minute, so I could never see paying shaw for their phone service.

I appreciate all the responses, even though my question was not totally warranted. I'm just used to dealing with bell and years ago Time Warner in the states.
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