I have spend the last 3-4 years dealing with Xplornet because of the lack of service that they provide.
First they setup and installed 900Mhz wireless... to the tune of $500-600 for the install. Well within about a month service totally went out. Took over 3 months to get some sorta service restored but it was no better than dialup... Because I signed a 3 year contract I coudl not do anything... Months went on, complaints it felt like 100's or hours with there tech support and finally they sent my case to there operation team... Guess what the operation team cam back I needed to install a 90 foot tower... to get the service... Yeah right what are they thinking.. I had already paid for a site survey... They gave me some BS like they used salilit topagraphic imaging to detion the tower I now needed. It told them no way and I going to pay 1000's for a tower and installation etc. They kept things goind woudl not give me anything back and charged me every month full price for the service I was not getting.
Finally after Months they are well you can get 3.5 GHz Wimax... and upgraded me. After it was working they did give me a few months free service but not one for one for the lack of service I experienced.
about a year went on and the service got slower and slower.... Call tech support they are liek your connection from your house to the tower is perfect... every time..... I continues to long info and provid them with the issues and nothing was ever fixed.
Welll continue to complain and not long ago they sent an email indicating they can upgrade me to either 4G Wimax or a satilite service.... But had to pay for installation, Sign a new contract and they set bandwith caps also.
I am not a big user... worth month in 3 years has been about 35Gig total. B ut the main reason to get the service was to be able to ssh in from home or VPN.. Well the service is not able to even support that connection fail,timeout and are so slow it is unusable.
Now they are trying to force me to sign a new contract and they will not even garenttee any increase in my service for them to do anything at all to try to help my connection.
In my eye everyone shoudl avoid Xplornet at all costs. They do nothing but give customers the run around and even after over 3 year my connection is till not usable.... Unfortunately they had bough out storm and ripnet so not other providers in my area
Very frustated customer