Do you have "Fixed Wireless", which is the 3.5GHz band that replaced the old 900MHz band, or are you on the newer LTE-based system. It's the latter that people are complaining about right now.
I'm not sure. Is there a way for me to check? I don't see anything on the MyXplornet account that tells me the band. All I can say is that on my old bills from 2014, the plan I had originally was called "EORN Share" and now I'm on the "XPLORE10" plan. But I've had the same modem equipment on my roof the whole time.
You mention upgrading from your 10Mbps plan, presumably on the older fixed wireless, to a 25Mbps plan, which would be on LTE. You may find yourself joining the chorus. You may want to consider holding out on the old system, and letting others convert to LTE. Then your own speeds may stabilize as there's (hopefully) less congestion on your system.
If that's the case, and I do have the older fixed wireless system, I wonder what would be the cause as to why their new LTE wireless system is having issues. Is it the technology? Is it their network for the LTE? And what are people specifically complaining about the LTE -- that they're not getting the 25 MBPS speed? (Because with the recent $4 rate increase this month, even if I get half of that new speed, it still more than justifies spending another $6 to change plans -- $73.99 for up to 10 MBPS, versus $79.99 for up to 25 MBPS.)
Originally Posted by Wheelman
What's your ping like when gaming on a wireless Internet service compared to Satellite Internet service?
The funny part is, I actually had a lower ping when I was with Nexicom (maybe their wireless tower was closer than Xplornet's tower?). With Nexicom, I constantly had pings in the 30-40 ms range. Ever since I switched to Xplornet, my ping went up to around 60-70 ms, but it's still not a problem for online multiplayer gaming. I've played Star Trek Online, Star Wars: The Old Republic, Mario Kart 8 on my Wii U, Zelda Triforce Heroes on my 3DS... in all cases, I've never had a problem with lag, and when I did have a problem, it was always with the other player's internet connection and not mine (i.e. once I kicked the laggy player out and another random person with an actually good internet connection joined, the lag was completely gone). I've had Skype voice and video calls with 4 other people simultaneously, and no issue at all. I've even screen-shared during those calls and the other participants didn't have any issues with my video lagging.
I've never had satellite internet, but back in 2009 before I had any form of high-speed internet and I was looking at the various options, I was told by other people that satellite was horrible for gaming, because the ping/latency is too high. I don't know if the satellite technology has drastically changed over the last 7 years, but in theory, it should still be bad for gaming, because sending a signal back-and-forth from a dish to a satellite in orbit is a much longer distance than sending it to a wireless tower that's 30-40 km away.
Also, I just did a speed test a few minutes ago. 9.70 MBPS download, 0.96 MBPS upload, 63 ms ping.