Join Date: Feb 2009
Location: Montreal/Ogden, QC (Lake Memphremagog)
Here in Quebec, 3web/CIA/whoever cable internet is simply Videotron's "High Speed Internet" package, but at a significantly lower cost (really bad caps and all). I have had a few issues, but they have all involved Videotron doing maintenance, and it has never lasted more than a day. Usually, there isn't a single outage for a good 8-10 months, then a 1-2 month period where there are between 2-4.
Actually, if my memory serves me correctly, not long ago I had a good 2 years without a single interruption (to my knowledge).
My two complaints involve their billing (which seems to be okay for now) and their lack of notification of any kind - i.e. when Videotron raised their (horrendous) caps (to slightly less horrendous, but still horrible) levels, I received no notification whatsoever. At some point I had figured out the equivalent Videotron package based on my speeds, and assumed that any changes to it would apply to me. This includes the 1mbps increase in download speeds put forward by Videotron - which I received - but for which I was never informed about.
Still, for the price, I can't complain.