I agree with you hugh, in general, but too many times large companies simply ignore their failure to live up to the service commitments they make. If you or I break a contract, there are consequences ... if I break my word professionally, there are consequences ... why shouldn't Rogers face some consequence for not living up to a service commitment they made?
We're talking about a very nominal amount here (forget the amount claimed). Any realistic settlement will be around $25 per customer who didn't get the service. Rogers taking the hit will benefit not just their customers, but those of Shaw, Telus, and Bell as well.
I am so tired of the arrogance that we get routinely treated with. At some point, someone was going to react ... I, for one, am glad to see it.
Is it as important or significant as the breach of privacy issue? No. Is it anywhere near as important a use of class action legislation as the CIBC overtime lawsuit? Definitely not. But is it in the public interest? Yes. Is it an abuse of the legal system? Nope. Is it frivolous or vexatious? Not a chance.