Join Date: Feb 2007
Location: Longueuil, South Shore of Montreal, Quebec
Don't be too quick to judge...
Bell does make tons of telemarketing calls per day... Lots of their sub-contractors also do...
When BellTV calls and sells an ALL IN ONE package (rental units) they always ask a credit card number to charge the ALL IN ONE KIT to. ALL IN ONE KIT is 50$ for non-pvr SD receiver and 100$ for pvr or HD receiver. All the compagnies i've dealt with that accept credit card payment does ask for the expiry date of the card, nothing unusual there.
BellTV systems and programms are far from being the best. Their programm often "freeze'" while placing and order. It could also be that the agent didn't type your mom's number correctly, making it impossible for the agent to trace the order by telephone number (the way they first try to proceed).
Did the agent try to open the pre-registered account (that is created when the order is placed) by your mom's name?
Did he try to open the account by the adress?
Did the agent tried to open OM (their tech sehedule tool) to see if there was, indeed, an appointement?
In lots of cases the agent will just try to open the account with the telephone number given by the future client, than, if it didn't work claim there is no account for that number. It is probably what happenned with your mom. Investigate at BellTV. Tell your mom to have them open the account with the name, adress or to check OM...if there is nothing then yes, you could consider it is possibly a fraud. It could also be that the order for some reason just didn't go throught. Make sure to your mom looks at all the transaction appearing on her credit card bill, just in case
I answer based on what I learned when I was working at BEV...it's possible that somethings have changed since then