I could never recommend the Digital Gateway. I tell this to as many people as will listen, realizing that most people who want a new per don't have much of a choice.
I've had one since they were first available (my installer had never installed one before).
The user interface is terrible. Most tasks take way too many clicks. The remote is lacking a "source" button, to even change TV sources! I haven't even been able to get a real manual for it, only on the the "shaw" guides.
Even the guide is a step backwards from my old PVR's (7 year old Panasonic, which used TV Guide, my old 5 year old Tivo and even the motorola (Shaw box) I had most recently.
Who can blame Shaw (or any carrier) when the regulator lets them do it? In the US cable providers have to allow any cable card capable PVR to connect and work with their systems. You can actually take your PVR from one carrier to the other --- how novel!.
I'd switch INSTANTLY to any cable provider that supported CableCard, and allowed me to actually CHOOSE my own pvr -- even if it meant junking this expensive digital gateway.
The Tivo Premier Elite (with desktop software and iPad remote) look pretty sweet. Too bad none of the Canadian carrier will allow me to use it.
We should be able to choose our hardware and our carrier separately. In a market where people actually had a choice in PVR's (such as the US), I can't imagine anyone buying these Digital Gateways. Probably why they were available to Shaw.
I suppose we should just be thankful that we don't have to have a shaw approved television as well.