Crawl09, I have had more than 6 techs to the house and 1 is coming today to hopefully narrow things down with some type of moca network tester. However they were not sure if the tech would have such a device or not but placed it in the notes to send a tech that has one, if available.
I am experiencing full screen pixelation on watching a recorded show, except if I rewind or skip back the same pixelation will not play. So that tells me there is something going on internally and not from the network feed. I can observe it on live feeds as well, but I generally watch recorded stuff.
Also I have had 1 senior tech and 1 maintenance tech both wanting to stay in touch with me by giving me their cell # and they both fail to call back or answer my calls so then I am forced to start from scratch with a new tech and go through all the same motions all over again.
The latest tech they sent to my house had only been working for shaw for 1 week and had no idea on what he was doing ( he admitted this to me ) and shaw had claimed they were sending me a specialist! ( come on )
Also from gateway support I had the same experience, the specialists there say they will keep in touch with me, but they never call back and its usually because they have transferred out somewhere else.
I think that is the problem I am having with techs and such is that they transfer to other departments and I get left to start all over and make no progress.
They are also close to losing my business because of all of this. Love the idea of the product, just the worst support in the world unfortunately.
Also They will not credit me on any bills until they can fix the problem, but I cant get any tech out that knows what he is doing or will actually follow up like they all claim they will.
* very frustrated *