A big problem in my opinion is this forums seems to be a bunch of us ranting about all the difficulties and bugs with this platform, and no one at Shaw is taking notice, or cares for that matter. They are getting paid by us every month, and continue to sucker new clients onto the system regardless of just how problematic it is.
Until we all band together and threaten to stop paying, or convert to something else, Shaw will continue to take their time in dealing with the problems. Any smart tech. company that builds software driven systems would be rapidly releasing patches to address any identified and reproduceable bug as soon as possible. It is ridiculous to stock pile a bunch of bug fixes into single large rollouts (making all users suffer along the way). When ever this 'promised' update is actually released, it will also be riddled with issues, and we will still all be upset. Then it will take another 5 or 6 months to get all the new bugs resolved.
If anyone from Shaw actually does read these forums, and they have any degree of authority within the company, do something about this! Start making us happy, and get the bug fixes released. Then activate the other features right away as well. You 'meaning Shaw' are way overdue with the smart phone apps, web-based management, DLNA, etc. Your competitors are absolutely surpassing you in this regard.
One last note - why does Shaw not actively participate within these forums, and/or run their own customer driven support forum system? I suppose they probably don't want future unsuspecting clients to see all these problems before committing to becoming beta testers for Shaw as well. Who knows.
Oh yeah! Did I mention their accounting is horrendous as well? Different topic though.