Following up on the Remote Control codes subject, I made a couple of inquiries on the weekend and received replies this morning. The following is the one from the Gateway manufacturer:
Hi Mr. XXXXXXXX, My name is XXXXXX and I am an Account Vice President responsible for working with Shaw on behalf of Arris. We received your email over the weekend and I would like to provide you an update regarding your Logitech Harmony inquiry:
We have recently purchased a new Harmony remote for testing and validation here in our lab, and use at shows and demos, but in the meantime here is what we do know.
• Although no formal ARRIS testing has been done approving the performance of the Harmony remote with the Media Player (same product as the Shaw Total Home Portal), we have multiple reports of ARRIS users that own a Harmony remote and use that remote with their MCR's (this is our retail box called Moxi that is similar to the Shaw Total Home Portal you will have installed shortly).
• The codes for the MCR are exactly the same codes, from a remote control perspective, as those used in the Shaw Total Home Portal.
• If you go to Logitech.com’s site, and search on Moxi model #MR-1500T3, you will find the MCR product is supported.
• When we have completed testing our new Harmony with the Media Player, and confirmed that there are no unusual issues, we will contact Logitech and have a separate ARRIS Media Player reference added. We do not want to take that step until we have tested the remote with the Media Player first.
All that said, it is not uncommon, if you read the various Harmony blogs, that some functions on various manufacturer’s devices do not seem to work, or work properly, with the Harmony remote. The remote Arris/Shaw provides has been designed specifically to support the User Interface experience and should be promoted as the desired device for maximizing the experience. Let me know if you have any additional questions and we hope you enjoy the new Shaw video experience.
I also received a reply from Logitech stating that if I can email the manufacturer of the 'new' equipment and get them to send them the Hex Codes, they would be happy to add them to their list.
Based on the letter above, the codes are the same as what is there now so the 'Moxi' codes should work. As ARRIS says they will provide the information once it is validated, this process should happen in short order, I would expect.
For now, I will be adding the Moxi codes to my Harmony One in anticipation of the system working as described but I won't be upset if it isn't perfect. Besides, I can always custom learn and program any keys that don't work between the two remotes.