OTA NETWORK Status: GlobalTV - Canadian TV, Computing and Home Theatre Forums

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post #1 of 247 (permalink) Old 2011-09-05, 03:15 PM Thread Starter
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Arrow OTA NETWORK Status: GlobalTV

This thread carries on from the previous

Global Network DTV Transition Status

thread, which is now closed.
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post #2 of 247 (permalink) Old 2011-09-05, 07:22 PM
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Is Global 41.1 Toronto now operating at their full 100 KW power?

Last edited by Pre1ude; 2011-09-05 at 07:26 PM. Reason: Added 41.1 Toronto
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post #3 of 247 (permalink) Old 2011-09-05, 09:20 PM
 
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Wondering the same. In Fort Erie where analog 55 was shut down, not a blip on 41.1. Other Toronto channels coming in no problem.
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post #4 of 247 (permalink) Old 2011-09-06, 07:34 AM
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CIII Paris 6.1 complaint number?

Does anyone have Global tv contact on where a complaint should go regarding reception of Global 6.1 (Paris,ON) ?

Last edited by stampeder; 2011-09-06 at 08:10 PM. Reason: split to this thread
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post #5 of 247 (permalink) Old 2011-09-06, 08:16 AM
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BCF, have you tried http://www.globaltv.com/about/contactus.html ?

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post #6 of 247 (permalink) Old 2011-09-06, 05:24 PM
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Quote:
Originally Posted by El Gran Chico View Post
Yes, I've submitted at least 2 complaints at that link. Of course, I have never received an email acknowledgement or reply.

Does anyone have another means to contact Globaltv?
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post #7 of 247 (permalink) Old 2011-09-06, 05:34 PM
 
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Yes, call them at (416) 446-5311. They have a menu option (#4) for unacceptable reception. FYI, they are still not at full power because the equipment at the Paris site (owned by TVO) is really old. But the engineer says they are working on it.

Winegard HD 7084P pointed at Paris and a CM7777
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post #8 of 247 (permalink) Old 2011-09-06, 05:36 PM
 
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Paris Power

I called Global again today. The guy on the other end said that they are still not running at full power because the site and its equipment are so old, and there are safty issues, etc.

He also mentioned that Paris and Ottawa are specifically problem sites (as predecited here by many).

Anyway, I should have asked what power they are running at, but I forgot.

Winegard HD 7084P pointed at Paris and a CM7777
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post #9 of 247 (permalink) Old 2011-09-06, 05:55 PM
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Thanks Micah for the contact number. I will give them a call tomorrow, even if it's just to add another mark to the tally of people affected.
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post #10 of 247 (permalink) Old 2011-09-06, 05:57 PM
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Thumbs up

Thanks Micah for posting some information for Globaltv CIII 6.1. Hopefully Global will remedy the issue(s) with their Paris and Ottawa transmitters quickly.
I'll try to remember to ask the engineer what ERP they are broadcasting at when I call. I will post the information on this forum.
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post #11 of 247 (permalink) Old 2011-09-07, 09:01 AM
 
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Good thing that they had all that time to work out those issues pre transition. I find it so ironic that no lessons from the US transition were heeded.
I understand the whole monetary thing, but common.

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post #12 of 247 (permalink) Old 2011-09-08, 10:33 AM
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I called Global @ 416-446-5311, the number provided micah the other day.
Global/Shaw must have changed the menu, as it only prompted to press 1 (english) or 2 (french). There was no menu option 4 for unacceptable OTA reception.

The number went to Global TV News, so I'm not sure why that happened. I was given another number to call, which gave options to subscribe to Shaw Cable to Shaw satellite.
The call eventually went to voicemail, so I left a brief message about not being able to pickup Global 6.1 from Paris,ON in London.

I'm glad some got through to Global and spoke with their engineers regarding reception of Global 6.1 from Paris,ON in London. Hopefully Global will be able to resolve the known issues soon.
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post #13 of 247 (permalink) Old 2011-09-08, 10:41 AM
 
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When did you call? I wonder if the options are only accessible during business hours?

Winegard HD 7084P pointed at Paris and a CM7777
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post #14 of 247 (permalink) Old 2011-09-08, 05:05 PM
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I called Global @ 416-446-5311 at about 10am this morning (Sept 8)
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post #15 of 247 (permalink) Old 2011-09-09, 05:14 PM
 
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BCF, I _just_ called (416) 446-5311 seconds ago (5:12pm) and option four (#4) was still there for unacceptable results. Odd. Anyway, they are getting to know me now, so I'm not going to call back for a little while.

Winegard HD 7084P pointed at Paris and a CM7777
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