Freedom dragging feet on refund - Canadian TV, Computing and Home Theatre Forums
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post #1 of 7 (permalink) Old 2017-07-17, 11:48 AM Thread Starter
 
Join Date: Oct 2004
Location: Vancouver BC
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Freedom dragging feet on refund

Switched from Wind(Freedom) a couple months back to Koodo. There was a credit on my account that Freedom said would be returned to me in the form of a cheque. They said it would take up to 8wks from the date i cancelled. The end of last week was 9weeks and still no cheque. Sent them an email. waiting for a reply. think i might phone them as well to find out what the issue is.
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post #2 of 7 (permalink) Old 2017-07-18, 11:24 AM Thread Starter
 
Join Date: Oct 2004
Location: Vancouver BC
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well no word from Freedom Mobile yet. Looks like i am hosed out of 200bux. Note to self, next time make a copy of final bill so when the company deletes your account you will have proof that they actually owe you something. Did not occur to me at the time, silly trusting me.
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post #3 of 7 (permalink) Old 2017-07-18, 11:34 AM
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Have you contacted them via phone?

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post #4 of 7 (permalink) Old 2017-07-18, 01:05 PM
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Quote:
Note to self, next time make a copy of final bill so when the company deletes your account you will have proof that they actually owe you something.
Isn't "paperless billing" wonderful. It saves the companies involved about $3/mo but consumers rarely see any savings. If anything, it costs consumers more. When companies want to give me a permanent monthly credit to sign up for online billing, that's when it will happen.

I tried paperless billing a couple of times. Both times caused unforeseen problems. I printed out all online bills so I had a record. That cost me money. Recently, the bank forced me to take paperless statements without my consent. Don't bother to print statements now but I will in cases of discrepancies or money owed.
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post #5 of 7 (permalink) Old 2017-07-19, 01:34 PM Thread Starter
 
Join Date: Oct 2004
Location: Vancouver BC
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just an update.

yes i was going to call them next day but on Tuesday evening there was an email response from them saying they have escalated my claim and will call me in a few days. They called me about 30 minutes ago. They said they will be issuing a new cheque in a few days. Just have to double check to make sure old cheque was not cashed. I confirmed that they have the correct mailing address and they do.

so there is some hope after all. will up date when i found out more.

and yes. paperless billing is great except when it is not. I used to save the bills as a pdf. Think i will starting doing that again.
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post #6 of 7 (permalink) Old 2017-07-27, 09:51 PM Thread Starter
 
Join Date: Oct 2004
Location: Vancouver BC
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final update.

when i got the phone call on the 19th they told me i would get a call in a couple of days to let me know when they are sending a cheque. Today was 5 days since i heard from them. Was going to call them today but
decided to wait until Friday to see if i get something in the mail. When i checked the mail tonight i saw a letter from Freedom Mobile. Took longer than expected but they came through in the end. I have my refund.
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post #7 of 7 (permalink) Old 2017-07-29, 09:41 PM
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Standard operating procedure for service providers is to demand payment for services from customers in advance but wait 60 days to process refund payments. As a group, they probably have billions of dollars of customer money on deposit for services not yet delivered. Most businesses are not allowed to bill customers until products or services are delivered. How telecom and cable companies managed to get permission to bill in this manner is a mystery of Canadian regulation.
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