Wind Billing & Canadian Coverage Issues
I got Wind service in April as I travel to the US weekly and Bell Mobility's roaming charges (even with a so called package) were going to bankrupt me.
The Wind $60 a month unlimited Canada/US plan was attractive to me and remains so in terms of the excellent service I get in the US from AT&T and T Mobile (Wind's US providers).
The Canadian experience is a completely different story. Wind has limited coverage which is so unreliable and expensive (roaming charges anywhere outside major cities) that I now have a Bell phone for voice usage while in Canada.
Wind also has some systemic issues with it's billing software when it bills me for "away' text charges (in Canada but outside a Wind zone ie 'roaming') when I am clearly in the US based on phone use records. Last month they even invoiced me for 360 'away' text messages I never made. I have since blocked the SMS feature on my phone (although they still charge me for it) in order to avoid the monthly hassle over inappropriate charges.