Join Date: Mar 2006
Location: Regional Municipality of Durham
Do NOT buy Open Box OTR Microwave Ovens, such a hassle to install.
My Father-in-law recently had his Over The Range (OTR) Microwave Oven die and had to replace it. Our Family is VERY Busy because we have a few kids now and work long hours at our jobs so we wanted to do a Quick Purchase of a Microwave Oven to simply replace the existing one that died so we can continue to use our microwave oven as necessary. My Father-in-law went to Sears because it was close by, it was convenient, and we picked up an Open Box OTR Microwave Oven from Kenmore, which is Stainless Steel finish which matches the rest of his kitchen appliances. When we got it home we were not able to instal it right away because we were busy, and shortly after we gave birth to our baby. So during this time we just kept it close by in the Dining room and were going to install it when we get a free chance which seems like almost never.
Anyways some time went by and we finally managed to get some free time to look into the Microwave Oven situation. We were promised the Sales Agent would email us the manuals since it was open box, that never happened, I managed to find them myself online. I noticed that the microwave oven was missing some parts because it was open box, but the sales agent assured us that if we have trouble we can go to the Sears Parts depo and they can order us any missing parts. Well that did not go too well. I called them and gave them the model number, but the guy said no parts come up, called around to the actual oem manufacturer which is Electrolux, and they said the parts are discontinued, and can not be ordered and to try other authorized retailers, which we did, none of them have the part in stock and do not know if they can ever get it. Now we are realizing its not as easy as the sales guy said it would be and he probably said it simply to make a Sale and If I was a sales guy, I would instead be flat out honest with my customers and tell them straight up not to buy this appliance you will have a difficult time trying to find parts to install it and its not worth the headache and hassle, but that's just me, I am different than a lot of people I am honest, and trust worthy, I wish others would be like this but they are not, they are greedy and money hungry and will do anything for a sale.
All I really need are the machine screws to mount it to the top cabinet frame, I already have the vent damper I found an extra one in my house, so I just need to find the machine screws which have the same threading as the ones I need. I managed to find a bolt manufacturer which carries the thread size, tho the head of the bolt may be different, but It will cost me under $10 dollars for the bolts, and I think its worth it instead of going thru the hasle of trying to find the oem mounting kit which costs upwards of 80 dollars in some cases.
what do u guys think? just get the bolts from the place in brampton and call it a day, or take it back or exchange it or wait to find a online supplier which has the kit in stock?
Bell Satellite TV, 9400 HD PVR, 65 Inch LED TV, Smart Blue Ray Player, No sound system.