Sorry this is long!
I live in Winnipeg.
For the past one and half years I have been with Virgin Mobile. Prepaid phone I bought for around $60.00. Top up cards for $15 (good for one month). Usually by the end of the month I'm left with $7.00 because I only use the phone for emergencies or quick calls. Buy my new top up card, apply it before the old one expires, old minutes roll over. I've been happy with customer service (only called twice) but this is the second prepaid phone that is wearing out on me through VM.
I don't want a contract. I've heard horror stories of what it costs to cancel.
So I'm thinking of going with Koodo. I was at a mall kiosk the other day. One phone I looked at is the LG Optimum One (android) with Wifi. The phone costs $150. Either I can buy outright or put it on the Koodo tab.
I have a router at home. Besides for quick calls I'm thinking this phone would be handy for checking transit schedules, look up maps, phone numbers whether at home or in wifi spots like libraries etc.
I have read both good and bad about Koodo. Some people say they have horrible customer service (rude, not helpful) or over charged.
I decided to call customer service to ask about coverage in Manitoba. The guy I spoke to was quite nice and explaned this to me...
He said phones with SIM cards (Blackberry, Androids) use the HSPA network and at the moment only work in Winnipeg and Stonewall. In a years time they will be upgrading or building new towers near Brandon and Portage La Prairie for HSPA and eventually expanding. The CDMA coverage is across most of Manitoba, except far north, east of Pinefalls, Whiteshell cottage areas. The phones that work with CDMA network are ones without the SIM cards.
The plans seem decent at Koodo. I rarely text so adding an extra text plan is something I don't need. I was thinking of this... $20 a month for 100 min, includes Canada-wide calling (calls must be made and completed in Canada), up to 50 text messages including international texts (sent and received in Canada), Unlimited 7pm evenings and weekends. If I wanted a data plan I could add $5 a month for up to 5 MB, $10 for 6-100 MB. Apparently if you go over your alloted mb, they charge you the next bracket up instead of so many cents or dollars per mb. If I signed up for data I would likely be a light user for checking map, email, transit schedules while on the bus, in the mall etc.
Call waiting, conference calling and per second billing.
Call display is $6 per month,so is voice mail. Call display, voice mail and unlimited messaging (text and picture) for $10 a month. Call display is nice but probably could go with just voice mail.
Phones come with a 1 year warranty.
I was wondering if anyone else uses Koodo and what do you think of it? Customer service?
I would like to keep my monthly bill under $40 if possible.