Of course this is a cash grab!!!
I used to work for a company that printed credit card bills and it does NOT cost $2 per bill.
Also... do you believe that mail servers, firewalls, internet bandwith and IT staff are free? They don't just whip off the emails from a desktop PC somewhere.
Certainly an IT staff of administrators, managers, software, hardware, licenses, power, hosting, and security cost at least as much as a paper bill.
As for everybody having access to the internet... my mom lives in Belleville and can only get dial-up. So, while she has it, MOST of her neighbors do not. To suggest that these people have to buy a laptop and go to a library to get their bill is simply ludacris.
We would have to be ignorant to think that TELUS didn't think if discounting for e-bills instead, but the fact is that e-bills do not generate revenue.
The last thing I need is TELUS slipping their mistakes by me because my bill is in my inbox instead of in my hands.