Join Date: Dec 2008
Location: Vancouver BC Canada
iPhone could be expensive to operate, beware
Machine works very well, but FIDO started billing me for thousands of dollars, I was told by the Customer Service: "You had the equipment, you must pay!" My answer was "I have an equipment to commit rape, but I did not!"
I did not choose any data plan, nor I signed a waiver declining it. I thought that I will only pay for what I actually use. I was wrong. Many megabytes of something must have been pushed to my phone and disappeared into space! They could not figure it out what it was.
Letter to FIDO, ROGERS (mother Company) APPLE and local BBB (I needed a lawyer to find a registered office of a Company) helped. I received response immediately and ordered to cut internet connecting ability of my phone from G3, Wi-Fi works perfectly. I was credited well over $1,000 for alleged connections to the Internet. I am still fighting overcharging me for pesky PREMIUM TEXT MESSAGES (never ordered) and long distance charges for incoming calls. In my plan I am suppose to receive unlimited incoming calls, but FIDO thinks that it applies only to LOCAL INCOMING CALLS. They still can not find a document which I allegedly must have signed to agree to it. Since my callers must have paid long distance charges, why should I?
I will keep you posted how the situation developes. There are hundreds of dollars involved.
For anyone else without deep pockets, my advice is, disconnect G3 from Settings/General/Enable G3 - OFF, Data Roaming OFF Location Servicess OFF
That should protect you from your iPhone looking for data by itself, without your knowledge. Even if you do have deep pockets and can afford data plan, you may easily exceed your quota and end up paying hundreds of dollars a month, by allowing iPhone to push Location Services and your old emails continously.
After my alarm, Apple is working on better manual and its Dealers are promoting seminars on how to use iPhones, because according to the Trade Practices Act RSBC. (Rules of the Supreme Court of British Columbia): „Failing to tell someone a material factor about the product or service, is a deceptive practice.“
Nobody got mad enough to start a legal action, but if more users are victimised it may happened again what ROGERS lost for using "negative options sales" (offering few free channels on Cable TV and starting to charge after free period was over, without asking clients permission). That did not work and ROGERS was kicked out of the Province of BC. SHAW took over and never did it again. Class actions in Canada are rare, but may happen again, specially if there is a monopoly situation like with iPhone.