High speed turbo is advertised as having a 10.0 - 15.0 mbps speed. This varience is due to the way ADSL/VDSL work. The further you are from the DSLAM (the equipment that actually gives you your internet access, the port and related gear) the more the signal is attenuated by cable length. This attenuation causes the speed to be decreased in response.
If you qualify for Highspeed turbo, then you are within the range that is required to get those speeds (10.0 - 15.0 mbps). The qual tool
makes the calculation based on your total distance from port to modem and gives the OK or NO GO depending on the theoretical calculation it makes. If TELUS will give you the service it is because you qualify. This means the service should work, if it doesn't it will only be a matter of cleaning up your circuit and then things will work as they should. Cleaning up is doing things like removing bridged taps, clear capping your FX pair, dedicating your internet jack in the residence and separating the data from voice services using a POTS splitter. These are all things that may well be abit geek speak to you, but they are the type of routine measures required to get an otherwise qualified line to perform properly when it won't.
In the end, what matters to you is, if you qualify, TELUS will make it work correctly in the cases where it doesn't right away. You will get between 10.0 - 15.0 if you get highspeed turbo, thats a certainty. If you don't, and it can't be resolved, you will be notified and moved to a slower less expensive service.
If someone is getting 6.0 and is paying for turbo, its because they haven't made a service call. That or they are quoting download speeds from specific websites. The speed at which you can download from any specific website is not a realistic or accurate way to measure your internet connection speed, as this has many factors unrelated to connection speed, such as the number of clients using the server at that momnent, the route required to reach the server, packet loss on that route that can be caused by faulty internet routers, the servers actual connection speed. There is no way to get 10mbps from a webserver that is only willing to grant 3mbps access. Thats not a failure or weakness of your internet connection, thats a result of the connection to that particular server or how it is configured. There is no way any
provider can guarentee a download speed from any particular website or server, since that is beyond their control. If you can achieve the correct numbers on a speed test, or using a meter such as a dynatel or other test gear, then your connection is verified as being correct, regardless of how fast you can connect to someone elses website or server.
Hope this makes it clearer. Rest assured if you qualify, you will get the rates quoted
(at all hours of the day or night) or you can call in and have it fixed.
- another TELUS tech