Join Date: Jan 2008
Location: Calgary SonyTVs, ShawXG1 Gateway & 5 Portals, 2x Harmony One
Shaw Champ, I wish you had been involved with this process as it has turned into an even bigger mess before it got better.
I was out of town this morning when I found out about it but on the trip home, I decided I could save the wait on the internet by picking up the modem myself(I might have been channeling you, rsigal). When I got back to town, I went to the Shaw retail store in Sunridge. The first lady brought out a modem but then realized I had the Gateway install booked. She said she didn't want me to lose my appointment time for that part of the install so I should just 'be patient and wait'. Well, I was so annoyed that I just walked out before realizing I really don't care about the Gateway install as I have one already and am in no rush for the next one. I went back and had to wait in line(again, another story for the 'Rant' thread) and the trouble only got worse from there.
I'll write the rest in the Rant thread but the end of the story is I got the new modem and it actually was a 'plug and play' install when I finally got home tonight. So far the speeds are great; up to 176Mb/s, over wifi to my phone! That was earlier and now it's closer to the 150 but still good.
One thing I messed up was turning off the wifi and then setting the modem for IP Passthru. I called tech support and they fixed it all up for me by bridging the modem and setting my IP. It's all back to how it should be now.
Look for my upcoming post in the Rant thread for more about the huge holes I fell into today with Shaw.
Bottom line here is I am paying less on my monthly bill and have both higher internet speed and a higher Data limit. Netflix, here I come! (just kidding)
As for the pricing, they are giving me a monthly discount for the first year because I actually had been given the 'wrong' deal earlier in the day. I have to figure it out yet but the total monthly bill is lower so that's a great start.
If you can then do rather than not. You're your own worst enemy. They're parking their car over there.
Last edited by Jetranger; 2016-07-16 at 12:07 AM.