New Shaw Internet 150 is @ $79.90... - Canadian TV, Computing and Home Theatre Forums
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post #1 of 76 (permalink) Old 2016-07-15, 11:49 AM Thread Starter
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Lightbulb New Shaw Internet 150 is @ $79.90...

Just found this:
Shaw WideOpen Internet 150 | Fast High Speed Internet @ 150Mbps Speeds + 1TB Data

Internet 150
Download Speed 150 Mbps
Upload Speed 15 Mbps
Data Cap 1TB

Price:
New customers $49.90 first year, $79.90 second year

Existing customers $79.90 for two year

Prices are guaranteed for 2 year not to change.

Existing customers if on contract already can switch to this one without penalties.

Last edited by PCWiz; 2016-07-15 at 01:31 PM.
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post #2 of 76 (permalink) Old 2016-07-15, 01:02 PM
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New Internet 150 service, cheap but beware

Shaw just introduced a new 150MB service with a 1TB limit. Pretty good but there are things to be aware of, as usual.

Shaw WideOpen Internet 150 | Fast High Speed Internet @ 150Mbps Speeds + 1TB Data

I called and was told I could get the new 150 service for $49/mo for the first 12 months and then pay $79/mo for the second 12 months. That was great as I'm paying more than that for my current Internet 50.

I was played a 'contract obligations' recording and agreed to the 'conditions', despite not having been informed of the start and end dates as the recording suggested (2yrs is 2 yrs, whatever), and had to 'agree' to get the deal. While I was talking with them I asked about another upgrade to my Gateway equipment and they said they could do that also under the same 2yr 'contract'. After all was said and done, and I was talking with the 3rd person(another story), I was asked if anyone had mentioned the '$60 install fee'.

No one had and I was not impressed. I told him this was a 'bait and switch' but he actually had the nerve to tell me I was 'lucky as the price is going up to $100'. If I didn't agree, I wasn't getting any of the deals so what choice did I have; NOT impressed.

An appointment had to be booked as they have to install yet another new modem, which can be bridged and supports IP passthrough. I'm going to see if I can pick up the new modem sooner as the install is booked for Tuesday next week, late afternoon. I asked if they could bump me up the the max my current modem can handle and they initially said 'yes' but then changed after a brief hold and said I had to wait for the new modem. Again, not impressed but 'whatever'.

So, this post was meant to be about the new service but is half about the poor experience. If I need to split it, please let me know.

If you can then do rather than not. You're your own worst enemy. They're parking their car over there.

Last edited by Jetranger; 2016-07-15 at 01:20 PM.
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post #3 of 76 (permalink) Old 2016-07-15, 03:47 PM
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@Jetranger

I went to the store, signed the contract and walked out with the new modem. This was much more efficient than what you went through.

Last edited by 57; 2016-07-15 at 04:03 PM. Reason: Unnecessary Quote Removed
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post #4 of 76 (permalink) Old 2016-07-15, 04:47 PM
 
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@Jetranger The offer is for new customers only. Existing customers can migrate to it with a 2 year plan at $79/month instead of the month to month $135/month cost. So the $49/month first year offer wouldn't be valid in this case. Sorry for the experiences, sometimes we get these on day one as folks get the hang of things.

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post #5 of 76 (permalink) Old 2016-07-15, 11:51 PM
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Shaw Champ, I wish you had been involved with this process as it has turned into an even bigger mess before it got better.

I was out of town this morning when I found out about it but on the trip home, I decided I could save the wait on the internet by picking up the modem myself(I might have been channeling you, rsigal). When I got back to town, I went to the Shaw retail store in Sunridge. The first lady brought out a modem but then realized I had the Gateway install booked. She said she didn't want me to lose my appointment time for that part of the install so I should just 'be patient and wait'. Well, I was so annoyed that I just walked out before realizing I really don't care about the Gateway install as I have one already and am in no rush for the next one. I went back and had to wait in line(again, another story for the 'Rant' thread) and the trouble only got worse from there.

I'll write the rest in the Rant thread but the end of the story is I got the new modem and it actually was a 'plug and play' install when I finally got home tonight. So far the speeds are great; up to 176Mb/s, over wifi to my phone! That was earlier and now it's closer to the 150 but still good.

One thing I messed up was turning off the wifi and then setting the modem for IP Passthru. I called tech support and they fixed it all up for me by bridging the modem and setting my IP. It's all back to how it should be now.

Look for my upcoming post in the Rant thread for more about the huge holes I fell into today with Shaw.

Bottom line here is I am paying less on my monthly bill and have both higher internet speed and a higher Data limit. Netflix, here I come! (just kidding)

As for the pricing, they are giving me a monthly discount for the first year because I actually had been given the 'wrong' deal earlier in the day. I have to figure it out yet but the total monthly bill is lower so that's a great start.

If you can then do rather than not. You're your own worst enemy. They're parking their car over there.

Last edited by Jetranger; 2016-07-16 at 12:07 AM.
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post #6 of 76 (permalink) Old 2016-07-16, 01:05 PM
 
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Hey that is good to hear about the price being sorted out right. I was actually in Sunridge myself last night doing same thing and picking modem up as I had the Cisco one bridged before.
If you need me to look into anything just send me a message, I'd be happy to help out.

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post #7 of 76 (permalink) Old 2016-07-16, 05:27 PM
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I tested my new speed last night and it showed 176 down; awesome! That was on my cel phone. Funny thing was, it showed I was connected to a Telus server. I figured I should try it on my wired laptop and I only got 50 when testing to a Shaw server. That was really strange to me so I switched servers to the 'Telus' server and what do you know, the speed was up at 166. Now, how does Shaw manage to only deliver 50Mbps from their servers and their competition is delivering the full speed Shaw is selling you?

By the way, I finished a rather lengthy 'rant' here:Shaw Cable rant thread, Leaving Shaw, etc

If you can then do rather than not. You're your own worst enemy. They're parking their car over there.
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post #8 of 76 (permalink) Old 2016-07-18, 07:20 AM
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I lucked out and had the Hitron modem already, so my call into customer service was rather painless. Despite a dropped call (after which the rep called me back right away), things went smoothly and within minutes I had the faster speed on my account.

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post #9 of 76 (permalink) Old 2016-07-18, 04:59 PM
 
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I looked into it and was going to commit, and I mentioned that we might be relocating in the next 6 to 12 months and what would happen if Shaw wasn't available. I was told I would be liable for $15.00 a month for the remainder of the two year contract.

That being said keeping all my other services the same with the faster internet my monthly rate would actually be less, at least for two years.

Last edited by buckycat; 2016-07-18 at 07:01 PM.
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post #10 of 76 (permalink) Old 2016-07-18, 07:39 PM
 
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Question

I am getting an install of the 150 and TV this week.

Can someone explain or suggest whether I should have it "bridged" and is bridging something thats done at the other end?

Currently and for the past 2-3 years I had Telus setup. The router/modem in one. I had the "wifi" disabled on the router/modem.

I guess this means I was using my own router.

Any advantages or disadvantages to maximize performance?

I think I would prefer to use the equipment/setup Shaw suggests.

Thanks


Oh and maybe the most important question: can I change the DNS settings in the internet modem?

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post #11 of 76 (permalink) Old 2016-07-18, 08:39 PM
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"Bridging" is something that Shaw would do to the modem, to disable its built-in router.

If you are wish to use the built-in wireless router embedded in the Shaw modem, your modem does not need to be bridged. For the average consumer, this is the best way to go. You get a good, fast wireless network without needing to buy a new router. If your router doesn't have, at minimum, gigabit Ethernet ports, use the Shaw modem instead. If your router is 3 years old, you're probably better off going straight through the Shaw modem.

However, many people with expensive or high-end routers (generally in the $200+ range), or with specialized home networking setups, will want to use their own router rather than use Shaw's built-in wireless. In those cases, they will need Shaw to bridge the modem so that Shaw's built-in router doesn't interfere with their home networking.
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post #12 of 76 (permalink) Old 2016-07-18, 08:51 PM
 
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Thanks for the clearer explanation I was looking for and suggestion. I am currently using my airport extreme for wifi access. I don't even think I set it up correctly for backing up lol. But as wifi I have never had any issues. I don't think my network is sophisticated. I have about 5-6 devices. And Plex. And maybe a few other things.

I do also have a VPN and DNS service. Not sure if this makes a difference in bridge or no bridge.

I guess I will stick with what Shaw brings. If I can't get everything working I can always add the airport extreme. Kinda of a waste to not use the extreme but oh well.

Thanks

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post #13 of 76 (permalink) Old 2016-07-23, 12:41 AM
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To follow up on my experience, after taking Shaw Champ up on his offer to 'assist' in getting things sorted out, I now have both Internet 150 and a new XG1 Gateway on a 2yr 'commitment'. My pricing was also adjusted to meet the originally quoted pricing as there are additional options available if you are also committing to TV services for the 2yrs.

I had the new Gateway installed this past Thursday and have been very happy with the new, higher speeds, both down and up that come with the new Modem, along with the 1TB of data. I never got close to using the previous limit so this one will likely never be tested either. In the past couple of weeks, I had been trying to upload some lengthy videos to YouTube and they kept failing. Since having the higher upload speed, they completed just fine and in considerably less time than they would have at the previous speed, of course.

If you can then do rather than not. You're your own worst enemy. They're parking their car over there.
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post #14 of 76 (permalink) Old 2016-07-23, 03:12 AM
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Not sure I follow all this. I have multiple routers. Turned off the Shaw wireless. Plugged in secondary routers to main Shaw router and may have disabled dhcp on something.
No Shaw effort required!?? 192.168.0.1 and 192.168.2.1
Obi's and router and desktop plugged into Shaw 192.168.0 addresses and stuff connecting to another router wirelessly with 192.168.2 addresses and everything can see everything as far as I can tell.
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post #15 of 76 (permalink) Old 2016-07-24, 12:04 AM
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I love it! Speed tests of 175/16, modem in bridged mode. Although normally I'd probably subscribe to the 15 Mbps tier, the pricing of this 2yr offer makes it extremely compelling, even in the 2nd year, to subscribe to this plan.

I honestly don't know how I'm going to make use of all this speed, but I've got 2 years to figure that out.
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