I have rogers home phone
I went with RHP as I only had Rogers internet lite, and thought there might be a deal. I have had NOTHING but problems.
I chose RHP on the basis that I really have had much frustration with bell, and I thought I would save $$. I rent in a house that was recently renovated and I knew there would be the 55 dollar hook up fee as well as the 60 dollar installation fee from Bell. So I went with Rogers. I was an uninformed consumer, and was not told at any time that in order to have RHP I would need a modem the size of a turtle under my desk. Nor was I made aware of the aforementioned 'battery back up'. I am not so tech savvy.
The main problem it is long distance now to call anywhere. Or, if anyone calls me, it is long distance. Even if I am calling my own phone from my cell sitting right next to it it's LD. I also have problems when I call someone instead of rings I just get static, the phone cuts off, or it says it can not be completed as dialed. Over and over it will say that, then suddenly the number CAN be completed as dialed. I do not have pudgy fingers!
I called and spoke to tech support. I left a report and in total spent about 1hr on the phone with them. 72 hours passed with no reply. I called back to find out there was no report on my file. So I placed another complaint. In 72 hours I recieved no less than 4 phone messages from Rogers assuring me the problem had been fixed, and infact that the problem was BELLs and not theirs.
Of course it's not fixed. I just called and was told AGAIN it's a system access problem and it's BELLS FAULT not theirs and they will have to get Bell to fix it. Well, if I was Ma Bell, I sure as heck wouldn't fix it. But maybe Bell will.
I signed up for the RHP service AFTER Sept 13. I was ASSURED there was no system access fee. I specifically asked about that. We'll see.
I also was told that there was no way for them to prevent all these long distance fees from appearing on my first bill. I will have to call back to have them removed. Their customer service phone line is terrible and slow. Much worse than Bell. Although they are substantially more polite than Bell, they are much less efficient.
I am so annoyed with this service. I should have sucked it up and paid the $110 to have Bell. I do not intend to pay for my first month. If they do not accept this I will have the phone and turtle-sized modem removed.