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Kitchener-Waterloo
Rogers modem fire nearly burned down house, says Ontario man
'If this is in other people's homes everyone should know about it,' says Dennis Barbier
6:14 PM ET
Colin Butler, CBC News
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A 38-year-old Guelph, Ont., man says he's lucky his house didn't burn down after his Rogers Hitron modem burst into flames, filling his home with foul-smelling smoke and forcing him and his family to spend the night in a hotel room.
Dennis Barbier said he first noticed that something was wrong at about 5 p.m. Monday after he came home from work and suddenly lost his internet connectivity.
Barbier, who works in IT and repairs computers for the University of Guelph, says he went into the basement, where his family keeps the modem, to investigate. That's when he caught a whiff of burning plastic and noticed that his modem was on fire.
"Like, I'm not talking a small flickering. It was a raging inferno," he said. "Like flames shooting out of it two feet high. It hadn't just caught on fire, it had been burning for some time. There was black soot everywhere. Luckily I do have a fire extinguisher, so I grabbed it and we put the fire out."
'Strange circumstances'
Barbier, who lives with his wife, Mary-Catherine, their 20-month-old son, John, and their yellow lab, Butters, told his family to get out of the house and call the fire department after he put out the flames.
Guelph Fire Services arrived within a matter of minutes, according to Barbier, and after an initial inspection, firefighters set up a fan in order to ventilate the Barbier's home of smoke and fumes. The fire service followed up with a visit by a fire inspector.
"I was called in to investigate because it was kind of strange circumstances," said Craig Bottomley, a fire inspector with the City of Guelph. He noted he's never seen a modem catch fire in his four years on the job investigating fires in the city.
Bottomley said the official cause remains undetermined, but based on his visit, he thinks the probable source of the flames was the modem.
Barbier says the burning modem could have easily taken his house with it if he hadn't been home. (Dennis Barbier)
Bottomley noted that the modem, which was sitting on top of a computer, may have overheated and caught on fire. Once the modem started burning, he said, pieces of burning plastic fell into an opening in the computer below, causing it to catch fire as well.
"There was nothing suspicious about this fire in my mind," Bottomley said. "It was apparent the computer didn't start the fire. It was right basically where the power plugs into the internet modem."
"In my opinion it was very lucky that the homeowner was there at the time," Bottomley said. "If nobody had been home it would have been a full-fledged house fire.
Barbier said that the computer was on at the time of the fire, and that while he had removed a fan to create an opening in the case, the computer generated very little heat and had a case that was solid aluminum, which is widely used in the computer parts business because of its efficiency at dissipating heat.
"It's not like I just set this up," Barbier said. "I've run it in that configuration for at least two years, 24/seven, 365 [days]."
'House would have burned down, no question'
As for Barbier, he said he's aware of just how lucky he and his family are.
"If it would have started at 9 a.m. our house would have burned down, no question," he said, adding he'd be seeking some compensation from Rogers.
Kitchener-Waterloo
Rogers modem fire nearly burned down house, says Ontario man
'If this is in other people's homes everyone should know about it,' says Dennis Barbier
6:14 PM ET
Colin Butler, CBC News
Share this story
A 38-year-old Guelph, Ont., man says he's lucky his house didn't burn down after his Rogers Hitron modem burst into flames, filling his home with foul-smelling smoke and forcing him and his family to spend the night in a hotel room.
Dennis Barbier said he first noticed that something was wrong at about 5 p.m. Monday after he came home from work and suddenly lost his internet connectivity.
Barbier, who works in IT and repairs computers for the University of Guelph, says he went into the basement, where his family keeps the modem, to investigate. That's when he caught a whiff of burning plastic and noticed that his modem was on fire.
"Like, I'm not talking a small flickering. It was a raging inferno," he said. "Like flames shooting out of it two feet high. It hadn't just caught on fire, it had been burning for some time. There was black soot everywhere. Luckily I do have a fire extinguisher, so I grabbed it and we put the fire out."
'Strange circumstances'
Barbier, who lives with his wife, Mary-Catherine, their 20-month-old son, John, and their yellow lab, Butters, told his family to get out of the house and call the fire department after he put out the flames.
Guelph Fire Services arrived within a matter of minutes, according to Barbier, and after an initial inspection, firefighters set up a fan in order to ventilate the Barbier's home of smoke and fumes. The fire service followed up with a visit by a fire inspector.
"I was called in to investigate because it was kind of strange circumstances," said Craig Bottomley, a fire inspector with the City of Guelph. He noted he's never seen a modem catch fire in his four years on the job investigating fires in the city.
Bottomley said the official cause remains undetermined, but based on his visit, he thinks the probable source of the flames was the modem.
Barbier says the burning modem could have easily taken his house with it if he hadn't been home. (Dennis Barbier)
Bottomley noted that the modem, which was sitting on top of a computer, may have overheated and caught on fire. Once the modem started burning, he said, pieces of burning plastic fell into an opening in the computer below, causing it to catch fire as well.
"There was nothing suspicious about this fire in my mind," Bottomley said. "It was apparent the computer didn't start the fire. It was right basically where the power plugs into the internet modem."
"In my opinion it was very lucky that the homeowner was there at the time," Bottomley said. "If nobody had been home it would have been a full-fledged house fire.
Barbier said that the computer was on at the time of the fire, and that while he had removed a fan to create an opening in the case, the computer generated very little heat and had a case that was solid aluminum, which is widely used in the computer parts business because of its efficiency at dissipating heat.
"It's not like I just set this up," Barbier said. "I've run it in that configuration for at least two years, 24/seven, 365 [days]."
'House would have burned down, no question'
As for Barbier, he said he's aware of just how lucky he and his family are.
"If it would have started at 9 a.m. our house would have burned down, no question," he said, adding he'd be seeking some compensation from Rogers.