I am taking an informal survey since there are reports here, and on other forums, about systemic problems with this modem
Do you have your internet going down every day or two (or more frequently) requiring a modem/gateway reboot? If so how frequently?
(I have had the modem for one week and I have had the modem crash every 24-48 hours)
What mode is your device in Gateway or Bridged (if you didn't do anything to change it you are in Gateway)?
(Mine is bridged)
What service do you have (Ultimate, Extreme Plus, etc)
(I have 250/20 Ultimate)
Do you have any other problems?
Where do you live?
(I am in Scarborough near Markham and Kingston Rds)
I've had nothing but problems for the past few days. I have the Hytron gateway (the one at $8/month) with the retention Ultimate service (at $103.99/month less discounts) for 150/10. I run it in bridge mode to my Netgear 3700 router.
Many times, the connection will just drop. My modem/gateway looks fine (blue lights on up.down) and I can connect to my router which shows an IP from the modem/WAN. Restarting the gateway takes longer and longer each time. Last night it took over 30 mins for the lights to become blue. This morning, I woke up and the connection was down again. I restarted it and left before it came back online.
I called support and the connection dropped when he did a line check (and never came back). His suggestion is to use the gateway without the router. No thanks. I will swap the device next otherwise I will have to cancel Rogers if they can't offer me a plain modem or fix the issue.
Is it so much to ask for Rogers to just give us a basic modem with a stable WAN IP and just let us manage the traffic inside as we wish?
I am wondering if this is a provisioning issue.. them playing around with the upstream/downstream channels, etc.
I had very similar experience to wysiwyg a month or so ago, on the SMC gateway.
It was NON bridged.. the unit remained UP, lights still on like it was ok..
But it was reseting the WAN uptime hourly.. loosing its connection to rogers. Didn't always result in a complete loss, but the wan uptime would still reset.
it has been resolved since then on its own.. and wan uptime is fine.
Pretty much a duplicate of another discussion: Hitron CGN3 cable modem issues
Modem is in bridge mode. Has to be rebooted several times a day. When working, it is great, but falls down far too often.
@rfielder - I agree that this is the same issue but I am trying to gather data to prove to Rogers that there is an issue that is pervasive and that it is not an isolated incident.
I've had the new 3GN since August. Right from the start, nearly every day I would have to reboot the modem once download rates dropped off. I would normally see it in degradation in quality of Netflix viewing. Reboot modem and she's good for a while. Occasionally, I might get through several days before having to reboot. Reboot process never takes more than a couple of minutes.
I use it in bridged mode with a Netgear 6300 router. Location is in St. John's, NL.
I have never used it in Gateway mode (don't want to either).
I don't know if this will lead to anything but on one of the other forums someone has posted that this has been elevated to Rogers' network engineering group. So anyone else who has this problem - please tweet @Rogershelps about this and also call them.
I'm in Brampton, and every single day starting at 7pm-8pm to about midnight the internet connection goes to crap. I've called rogers, and they have confirmed that the problem is at their end and they are escalating a ticket for their engineers to check and fix, however this has been going on for quite a while now. I have the Ultimate service, with the Advance wifi modem (bridged), brand new ASUS router RT-AC68U AC-1900.
In the past I've had no problems with my 3GN, recently the network went wonky but it turned out to be my AirPort Extreme was having a problem that a factory restore fixed.
I switched from Gateway mode to Bridge mode and it seems much more reliable in Gateway mode, however I have had the device crash when I am accessing the web UI. I am not sure what the problem is but it almost seems like if you move around pages too quickly in the web UI then it fails.
But since Sunday I haven't touched the web UI and it is in Gateway mode and it is working fine so that is almost 5 days.
I have to reboot about once every seven days. I have it in gateway mode, however, I run my own PFSENSE box, and 15 port switch. Had to tweak here and there. The odd time, I have issues that require the modem to be rebooted three or more times in a week, but, its generally just once a week. POS
In comparison, my PFSENSE router box has an uptime of 45 Days 21 Hours 24 Minutes 13 Seconds, and it was only rebooted to install updates, or that would be closer to 100 days.
I got the CGN3 4 days ago. I immediately tried using bridge mode and found the same issues as reported here. The modem appears to be working but you cannot connect out. Interestingly my OOMA (VOIP) was working. I had to reboot the modem twice in less than 24 hours. I switched it back to gateway and setup my RT-AC66U as an access point until they get this fixed.
How was this not noticed?!?!?
It has not updated the firmware yet, I am on 4.1.4.4.
In Gateway mode the UI seems to crash VERY easy. As soon as I click on Basic up top and then try and switch tabs it stops responding.
Exactly what I see. I have been running in Gateway mode for two weeks and everything was working pretty well, except I want to use Bridge mode. I find the same thing with the web UI - it is almost impossible to use without crashing it.
I am also having issues with my Vonage VOIP phone service that I believe are related to this.
If running the modem in Gateway mode, can you access your home network from remove?
I needed Bridge mode to work with Windows Home Server V1's remote access. That did not work well enough, so I switched to TeamViewer, which has been brilliant!
Will I still be able to use TeamViewer if I switch the modem back to Gateway mode?
Assuming that you mean remote then yes, you shold be able to as long as you do the right port forwarding. The problem is that the Hitron Web UI is so buggy it is hard to do port forwarding without the modem crashing.
Apparently earlier versions of the Hitron firmware had problems with port forwarding, but I am able to forward ports.
However I have now switched back to Bridge mode after two weeks of fairly stable performance in Gateway mode - the exception to stability being the web UI. But I am now using a web enabled power switch. This switch will cycle a power port if it gets no response to pings to the internet. If this works properly it will take 5 minutes to determine that there is a problem, it will power cycle the modem and then within 5 minutes it should be back up again. Not an ideal situation but better than the altermnatives.
You can do port forwarding in Gateway mode, at least you can as long as the web UI doesn't crash on you. I was remotely accessing ports for two weeks while in Gateway mode - I think this is something that was fixed by a previous firmware upgrade.
For the web power switch look for "Digital Loggers web power switch". I am not sure if I am allowed post a link. They are about $130 US plus shipping.
Problem is gateway mode sucks!! The UI crashes whenever I try and change any settings . . . its just unusable. I wanted to add my OOMA to the DMZ since the gateway is messing with it's traffic but when I click on the DMZ tab it crashes.
This is beyond ludicrous. We are screwed either way.
Rogers needs to fix this POS ASAP.
How was this hardware even allowed on their network? I don't understand.
They rolled out a firmware update late last week which fixed nothing and then rolled it back Sunday night. Very unusual.
I think they jumped the gun on getting this hardware. When the first picked it up, it had only been announced on the hitron site as released.. like 1-2 months before hand.. it was NEW NEW.... likely not tested well/long enough (which seems to happen with rogers a lot)
How does on change from bridge mode to gateway mode? Is it just a reset of the modem?
If so - how does one do a reset? I can't find a user manual online, and am at work. If there is a reset button, do you just poke it? Hold for longer? Hold wihle powering on?
Ya, you can just push the reset button. It's right beside one of the lan ports. I pushed it in and held for like 10 seconds and it reset back to stock.
I currently as NON bridged.. with my router just as an AP.. but may switch to bridged when I replace my router later this year likely. I have the router set to 192.168.0.2.
LIKELY, I will just leave it this way, when going bridged.. there is no harm in leaving it as .0.2.... and that way, when/if I have to un bridge, one less issue for visibility.
In Gateway mode I have problems with severe instability in the web UI. It will crash several times before I can do something like forward a port. Also in Gateway mode my Vonage phone adapter doesn't work properly as I get one way calls where one party can't hear another. This can be fixed by doing stuff like putting the adapter in the DMZ or port forwarding but the device crashes so much that you can't do that very easily.
And I still find that the device will randomly crash when in Gateway mode but it happens about once every week or two rather than every day (which happens in Bridge mode).
An update on this issue - around Mar 2 Rogers started pushing out a firmware upgrade for the Hitron 3GN - it is firmware 4.2.4.3. This appears to fix the problem - I have been on it for about 5.5 days and my connection has been solid.
However, it appears that currently only areas where the 250/20 variant of Rogers Ultimate is available are getting the new firmware.
An update on this issue - around Mar 2 Rogers started pushing out a firmware upgrade for the Hitron 3GN - it is firmware 4.2.4.3. This appears to fix the problem - I have been on it for about 5.5 days and my connection has been solid.
I called Rogers about 250/20 service, and was told that I could get it, but there was a billing problem - the 250/20 server was not set up to work with any existing discounts. They promised a call back with clarification within 72 working hours.
That was about two weeks ago. I am still getting 10Mbps upload, and no phone call. Time to call them again, I guess. Just not sure if I need to take the modem out of brdge mode before calling.
FYI - there are two ways to access the web UI while in bridge mode which will tell you what firmware you have:
1. Give a PC a static IP of 192.168.100.2 and connect it directly to one of the ports of the Hitron. Then browse to 192.168.100.1 and use the login for the device - either the default or what you have changed it to.
2. NOTE - THIS MAY NOT WORK ON YOUR ROUTER - Telent or SSH into your router and enter these commands (you may also be able to enter them in the web UI for your router) and then just browse to 192.168.100.1:
Code:
ifconfig `nvram get wan_ifname`:0 192.168.100.2 netmask 255.255.255.0
iptables -t nat -I POSTROUTING -o `nvram get wan_ifname` -j MASQUERADE
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