After replacing my modem (twice) to the latest one, and buying a new router ASUS RT-AC68U there is no change with the internet connection in the evenings. I have noticed this, everyday at about 7pm to midnight the connection just goes bad, as if it's on schedule to do that. It gets so slow that when accessing google.com it times out and it can't connect. This does not happen during the day before 7pm. I mean I had a better connection back in the days of the 28.8k baud modem. The rogers-tech has confirmed packet loss is at their end and my neighbours are experiencing the same, the rogers-tech also has issues connecting to my modem. The multiple times I called Rogers they issued a ticket for the engineers to check this issue out, however from my perspective it looks as if nothing is being done.
The modem is bridged and router is secured with a very long alpha numeric key, so if you are thinking someone is accessing my network they aren't. Connecting directly to modem while it's in gateway mode does not improve the connection.
I thought that possibly the cables connecting my house and their distribution box are corrupted in some-way, but then that would make the internet connection just bad all the time, so It can't be the cables, right.
The strange in this is;
-this started last year (2013) in September,
-Rogers-tech confirms there is signal loss/packet-loss and escalates a ticket to have rogers engineers check it out, but nothing improves, (I call once to twice a week), the rogers-tech usually says "I don't know why that happens" even through they confirm the issues is at their end,
-Everyday at 7pm like clockwork the internet connection becomes almost unusable
This is starting to drive me mad, because it seems as if the solution is unreachable at the moment. I'm not giving up.