Thanks, but I am hesitant to buy the SB6120, hook it up, only for Rogers to tell me that they don't "actually" support it, and that they have to fudge their system to accept it - by calling it a different modem in their system.
This, of course would mean that if they push any firmware updates to your new modem (thinking it is a different one), it would cook it.
Why can't Rogers simply publish a list of certified devices that they will support, instead of placing the risk on the customer to be a guinea pig.
I am glad yours is working - how much hassle was it to get set up - and what compromises did you/they have to make in their system to get it to work ?
It is possible, but it's a real pain to get to someone who knows how to do it. The modem has to be configured with the code "WD3E". There is a lot of discussion about this on the Rogers site in their "Community Forums".
beware, if the rep screws up, it can be a real headache. My brother just did it, and its a process, especially when they try to keep telling you that you must use Rogers modem. Hang up, call back, keep doing that until you get someone that actually knows what they are doing.
It's a business decision I would assume. Rogers reps when adding a customer purchased modem product code to an account have the option to select the SB6121 as the model, but no matter what you do the system will not accept any MAC ID you punch in. The only way to add an SB 6121 is to select the SMC D3 Gateway. The system will accept it that way, but i'm not sure what the future implications are.
Ok, I will give Rogers a call to cancel in a few weeks.
Depending on what they offer me to stay, I will either cut my losses and move to Teksavvy or stay with Rogers on some sort of price/service mitigated "deal".