A year with Rogers Portable Internet
I’ve been a long time lurker in the forums, trying to learn as much as possible to help my purchasing decisions on various topics. Since this thread is all about comparing Bell and Rogers offerings, I thought I would make my first post about my experience with Rogers over the last year (if I did pick the wrong thread, please feel free to move me to the proper one).
We have a place we visit all summer in the Hwy 9 and Hwy 50 area. Even though we were in a dark green/outdoor modem area on the map, I thought I would take a chance with the portable modem. Rogers offered the opportunity to return the modem for a full refund if I was not happy with the service. I purchased the modem from a local Rogers Wireless Store for $99.99 (no delivery charge). I was told it would work the next day. It didn’t. The modem would not connect and get an IP address. Calling Rogers was a pain. I went through all the menu options to get Portable Internet service, but no one would answer. After hours of waiting, I went through the prompts to get a High Speed Service Rep. and they forwarded me to the proper service department (when I spoke with them, they told me it was dead and no one had called all day!). First problem fixed, I was now connected in Toronto getting 4-5 bars. I was excited when I brought the modem up to the cottage. Tried it, no solid bars. Tried a different area, no solid bars. Tried it on the roof of my van, 3 solid bars! After trying it in different areas all day, I found out that the modem is very picky on how and where it’s placed. I could put the modem in one place and get no bars, but if I turned it slightly, I could get 3 bars. Even at my work in Toronto, I could get 5 solid bars, but if I turn the modem a complete 180 Deg., I would only get 2 bars.
I love having the portable internet as an option. Not only do I use it at the cottage, I have used it as a back-up connection at work and home when the internet has been down. This year I’m looking forward to using my Slingbox to stream video from home to the cottage. Even at 2 bars, I still get decent speed.
So after just about a year I can summarize the pros and cons with Rogers:
- was able to try where I wanted it, knowing I can return it
- Once it worked, speed was consistent.
- Works in many places that I need it
- No cancellation charges when I no longer want it
- Able to scale back service at any time to save money (ie winter, when we don’t travel as much)
- Disappointed trying to get initial tech support (haven’t called since)
- Billing errors on the first few bills (billed separately and not on my main Rogers account resulting in no bundled discount, then told I wasn’t eligible due to promotion I signed up on, but was finally given promotion plus 15% discount)
- Was not told about the 30 GB limit when I signed, and internet usage on the Rogers Site does not work for this account.
- Very picky modem, needs to be placed just right and very stable
- Still doesn’t work at the In-laws (just outside of Orillia)