Join Date: Feb 2008
Location: Toronto Downtown, Bell VDSL Fibe
Frankly it may be time to reassess your needs. As a legacy customer, you're getting exploited on the price, and you need to be prepared to switch. I'm assuming you are talking only Internet + phone and that your TV is not with Bell, or that you cut the cord and use Internet browsing for your video.
I suspect the Fibe that they are offering you is (as with me) merely the branded DSL package of phone, internet and perhaps TV. The trick is to get the best possible price at the beginning, then contact them each time the discounts expire. Even if their offer is for fibre-optic to the house (also known as Fibe FTTH), the same applies, but there should be better deals on that, as they are trying to tie customers to them for life.
Would an unlimited cellphone data/voice plan meet your needs? You can use the cellphone for a wireless hotspot for your other connected devices. But perhaps you have multiple users in the house?
Do you have other providers in the neighbourhood - eg Rogers, Cogeco or resellers such as TekSavvy? If so, talk to them for a quote. You may have to switch your phone service to VOIP, but some of these suppliers will be able to switch your phone number over, rather than a new number (or this may not be important to you). If you went with TelSavvy or their like, you'd still have to pay for a "dry loop" (an otherwise unused copper line) with Bell.
Armed with alternative pricing, talk to Bell again and insist on talking to the Loyalty/Retentions people Although they are a lot less generous than before, it is a competitive market and they should be able to give you a better rate than talking only to their front-line agents. Some of them can be sympathetic to the senior market.
Re pricing, generally, it's only the discounts that are guaranteed for the appropriate period. Rates will still go up, and Bell's are increasing in April, so strike the best price possible at the beginning, and monitor your expiry dates.
Former Rogers VIP, now Bell Fibe, Sony KDL40W3000, BDPS350, Philips Streamium NP2500 (2). DS209 NAS, Playbook