Bell Fibe 25/15 downloading at 1 MB - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 8 (permalink) Old 2017-02-16, 10:46 AM Thread Starter
 
Join Date: Jun 2004
Location: Toronto
Posts: 330
Angry Bell Fibe 25/15 downloading at 1 MB

Hello

Lately my internet download speed has been terrible. Last night I was getting 1MB. I only had one tv on at the time.
Could this be my modem? Would a booster help? I have a Home Hub 2000. In the years that I have had Fibe I have replaced 2 modems and several boxes. Their equipment seems to be very shoddy.

If it is still slow tonight I'll try rebooting the modem and calling them. I hate calling them when they go through everything I have already done again and then say they are sending someone out after an hour on the phone.

Don

Samsung 55D6300 | Samsung Blu-Ray Player | Bell Fibe TV | X Box One and 360 | Too many DVD's
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post #2 of 8 (permalink) Old 2017-02-16, 12:11 PM
57
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Location: Toronto, Rogers, 9865 & 8300-eHDD, Sharp LC75N8000U, Denon AVR4310Ci; Sony KDL40W3000, 9865
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Are you using a wired or WiFi connection? If WiFi, connect the computer directly to the modem with an ethernet cable to check your speed. WiFi speeds are affected by lots of devices in homes and apartments like Microwave ovens, baby monitors, phones, etc. A reboot may also help.

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post #3 of 8 (permalink) Old 2017-03-01, 06:28 PM Thread Starter
 
Join Date: Jun 2004
Location: Toronto
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I was on wireless so I have tried it on my connected pc. If I block all traffic during the test I get 19. Shouldn't it be 25? If I don't block all and have one tv on I got 7. Quite the drop.

Don

Samsung 55D6300 | Samsung Blu-Ray Player | Bell Fibe TV | X Box One and 360 | Too many DVD's
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post #4 of 8 (permalink) Old 2017-03-02, 08:31 AM
 
Join Date: May 2007
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Quote:
Originally Posted by Coasterdon
If I block all traffic during the test I get 19. Shouldn't it be 25?
I always thought they attempted to give you a little extra so no one could complain.

I get around 19/10 with my 15/10. Negligible change when I turn on a TV.
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post #5 of 8 (permalink) Old 2017-03-02, 09:18 AM Thread Starter
 
Join Date: Jun 2004
Location: Toronto
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Man I hate Bell. Turns out when I upgraded to Fibe 25 (2 years ago!!!) they billed me but never changed my speed. The guy changed it to 25 and rebooted me. This ended my call since I have VOIP. I always forget that. After the reboot nothing worked. I called back and they couldn't fix it. I have a techie coming in today. What a joke.

Don

Samsung 55D6300 | Samsung Blu-Ray Player | Bell Fibe TV | X Box One and 360 | Too many DVD's
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post #6 of 8 (permalink) Old 2017-03-02, 11:56 AM
 
Join Date: May 2007
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Quote:
Originally Posted by Coasterdon
Turns out when I upgraded to Fibe 25 (2 years ago!!!) they billed me but never changed my speed.
Yeah, it was kinda what I was thinking when I saw your 19, since it was the same as mine with my 15/10.

I would think they owe you a bit of a rebate?
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post #7 of 8 (permalink) Old 2017-03-07, 09:35 AM Thread Starter
 
Join Date: Jun 2004
Location: Toronto
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So I came home at lunch time for the tech and waited all afternoon and no one showed. I called and they said the request hadn't gone through correctly so no one was coming. They rebooked for the next morning. He came and said the wires in the box on the street were the issue. They were shot and couldn't handle the speed. He got me up and running but had to call the cable people to fix the cables. They came the next day and fixed it and upped the speed. I called for a credit and got nowhere with someone who's first language was not English. Got an $11 credit for 2 days. Got nowhere on the speed issue. Don't think she understood what I was saying and it would be hard to prove I guess.
When the tech failed to show up I asked for a supervisor and insisted someone come right away. He said no and I said well maybe Rogers could send someone. He basically said Go ahead we don't care.

Don

Samsung 55D6300 | Samsung Blu-Ray Player | Bell Fibe TV | X Box One and 360 | Too many DVD's
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post #8 of 8 (permalink) Old 2017-03-07, 09:29 PM
 
Join Date: May 2007
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Quote:
I said well maybe Rogers could send someone. He basically said Go ahead we don't care.
Maybe the lower level worker doesn't care, but I think Bell cares.

You're just not talking to the right people.

elyk
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