Yeah, I am going to have to agree with 57 on this one. First, 3G data is slow. Just ping times to the closest tower start in the 250MS range, and I have seen some hit well over 2000MS. Then factor in the 3G tops out around 4Mbps. Once inside a building, or anywhere where signal is not 100%, that starts dropping like a brick in water.
I have been using cable internet since the @home days with Shaw in Scarborough. Then Rogers bought Shaw's turf. I have almost always had the fastest speeds available. I have heard of slow downs with Rogers in recent years on nodes, during peak times, but, that was easily beat by switching from the old Docsis 2 modems, to the newer Docsis 3 modems. I cannot think of any time I didn't get the speed I pay for.
Soon, this will change, and it won't be Rogers fault. As speeds are increasing, people who are downloading large files will soon find they are not getting the speeds that are advertised, it will be because of bottlenecks in the home network, and slow hard drives. People with older hard drives, and even some more newer ones, will soon not be able to write data to their hard drive as fast as its being delivered to them. For example, once you start hitting 400Mbps for internet, you are reaching the threshold for older internal HDD's, mind you, I have seen some older HDD's that average write speeds dropped down to about 25MB/S. You also have USB 2.0 External HDD's, which average in and around the 20-35MB/s range for sustained writing, not burst writing, which, Rogers already offers internet packages that beat the 20MB/s range.
With two of Rogers packages, I have had to upgrade some of my friends home networks to T1000, as their old T10/100 networks were saturated, and couldn't handle the speed coming in. Remember, if the network is T10/100, its best to assume it will max out at around 80% of what its rated for. So, 80Mbps, give or take. One recent person had upgraded all the proper Rogers equipment, but, at his computer still wasn't getting even close to the 150Mpbs speed. Everything looked fine, I open up his computer, take a good look at his NIC (Network Interface Card), and sure enough, it was only rated for 10/100. Bought a new $10 card, and he was good to go.
This is the problem when rating ISPs. Sometimes, the people who complain, have the least knowledge of their network, the PC, all attached gear, and what all of it can actually do. Home networks are very easily screwed up, sometimes gear doesn't play nice with each other, and even software like AV can slow things down on the computer end. Cheap routers that have 5-10 wireless devices attached to them can slow down, because while they say they can handle it, they really can't. As I recently said, don't expect a cheap $50.00 router to give enterprise grade performance.