VOIP MagicJack 911 Calls
Hi. Im not sure if this issue has been addressed on this site, so here goes.
If you are using a VOIP service (such as MagicJack) for your home phone landline service, please be aware that if you have to call 911,
YOUR CALL WILL NOT GO TO YOUR LOCAL 911 COMMUNICATIONS CENTRE!!!
Your call will be answered by your VOIP service (MagicJack, Vonage, etc...) and they will re-route your call to your local 911 Comms Centre. There will be a delay in contacting your 911 Comms Centre.
So for you and your family's safety, make sure you advise your VOIP provider of your current address.
THIS IS A VERY SERIOUS PROBLEM.
e.g. a housefire recently occurred in the Toronto area. The person's 911 call was redirected to Calgary, because that was the last known location the VOIP service had for that customer.
As an emergency worker myself, I would strongly suggest you NEVER use your VOIP phone to call 911.
Always use your cell phone, because you will be speaking with 911 much quicker, and SECONDS SAVE LIVES!