My monthly bandwidth limit is 165 GB and I make sure I never exceed that limit as I track my usage almost everyday. I use the internet only for browsing when I reach 160GB.
So, I have seen that I only had 10GB left for the week and haven't been using the internet at all for downloading stuff and everything is good for a few days with a usage under 1GB per day.
Suddenly, this Saturday and Sunday I see a usage of about 25GB on each day, totalling almost 50GB.
I called Bell and the agent kept blaming me saying I used it and their tracking system is absolutely PERFECT.
I told her that I would know when I download something and I track my usage almost everyday. She didn't believe me and all she did was escalate the issue for someone to investigate.
I changed the SSID and password for now.
I also consulted an IT person and he said that its possible for someone to be using my IP for IP spoofing.
I am 100% sure that the 50GB it recorded is not something I downloaded and I don't want to pay for this bandwidth.
I have never exceeded 200GB usage in my life. I am shocked to see the number. I confirmed with my family and no one used the internet that much on those two days.
I was thinking of asking them to send me a report of the usage details for those two days such as where the data was downloaded from and what time and device...but I don't think they care.
How can I prove that it really wasn't me?
If it really is some hacker IP spoofing using my IP Address, would it really affect my bandwidth usage and can I request Bell to change my IP to stop this?
I told the agent I don't deny that I am heavy internet user and I don't deny the fact when I used over 50GB in one day in the past and I didn't call them back then to complain about anything. I didn't even have friends at my house in these two days. There is no way for that Bandwidth to be consumed as shown in the usage tracker below (data shows, download, upload and total).
I am using the Sagemcom Connection Hub from Bell, although I do not have a Fibe TV.
Any help, suggestion or info is highly appreciated ... Thanks!