So I had a Bell internet account with no phone line, so a 'virtual' number.
I had the service put on hold for one mth in Dec while I was on Xmas break. After that, I had a subletter in my apt, who paid internet for 4 mths while I was on a military deployment. For some reason, Bell charged for 2
internet lines after reinstating the hold, and the subletter didn't clue in and just paid it.
Upon returning to Canada, I realized my bill was way to high and proceeded to try and reclaim the overpaid money.
After arguing with an agent for a good 5 min that I indeed did only have 1 internet line, I was told I would get my money refunded in 4 weeks, AND that there was a charge missing from my bill infact.
Due to this 'virtual' number, apparently I'm to pay a $10.00/mth "High speed network charge" for not actually having phone service. Even though this wasn't on the last 6 mths worth of bills I've received from Bell.
My question is, is the company allowed to, at will, add additional charges to ones bill midway through a contract period without ones consent?
Even if the charge is not bogus, what's to stop them from adding anther few false and made up charges?
If Bell "forgot" to charge that for the last 6 mths from the beginning of my service, isn't that their fault?