I poster this in another thread but figured it should be part of this sticky.
WTF!!! My wife and I noticed we had stopped receiving e-mail to our BB's last Thursday (01-12-2012). We have two e-mail addresses eg. email@example.com
. I got on my laptop to sign in from the Windows Live page.
I get the following message with either address.
Provide account information
Your current Windows Live ID is no longer valid. Please create a new ID to sign in to Windows Live services. If you have Windows Live Messenger contacts, they will automatically be transferred to your new Windows Live ID.
Verify your information
Windows Live ID: firstname.lastname@example.org
Then an option to "Rename your Windows Live ID"
*New Windows Live ID: ___________ @ live.ca
Submit / Cancel
I called Sympatico tech support and after 90 minutes on the phone with nothing resolved they said it was a problem between Bell/Microsoft. They took my number and said it should be fixed within 72 hours and that they'll call me back.
By Sunday afternoon, no word and still no e-mail. After another 60 minutes on the phone they said to call back Monday between 9-10 am and it should be resolved.
Called this morning, another 60 minutes on the phone and all I got out of them was that it's a Bell/Microsoft problem and should be fixed in 48 hours.
Here's the thing, every time you call they treat you like it's a brand new problem. Do they not keep notes on problems relating to a specific account?
Each time they've wanted me to download the Applet so they could "check" my computer. I kept telling them that it's not my computer. No e-mail to our BB's, unable to login from any computer and that includes the ones tech support are using.
It's been 4 days and they'd better get this sorted out soon. I can't afford to lose all of my e-mails. I switched from Outlook to Windows live to avoid this problem.
I've just about had it with Bell. Arrrrrrrrrrrrrrrrrrrrrrrrrg!!!
Just got off the phone with Bell. They said MSN has deleted our e-mail accounts. All of our contacts, e-mails and saved e-mails have been deleted. They said sorry but it's not Bell's fault, it's MSN's. They put me through to their executive office but it went to voicemail.
We have upcoming flight and hotel confirmations and tons of other important information, not to mention our friends and family from around the world who will have no way to contact us. I've tried sending e-mails to ourselves and we don't even get a bounce back so anyone contacting us will just assume we're ignoring them.
They offered no other advice nor did they offer a solution like setting up new e-mail accounts. I don't even know if we can have the same addresses.
Just got a call back from Bell Executive office. They asked a couple questions and said someone will call me back in 48 hours.
I was having some problems with Outlook a few years ago and it was Bell that suggested I switch to Windows Live mail. "It's far better, more secure, you can access your mail from anywhere and you won't lose contacts or e-mails if your hard drive fails".
I should also mention that we called Bell to setup an e-mail address for our son. However it's email@example.com
and it has not been affected.
This is unbelievable!!! I am so pissed off!!!
Here's what happened. My wife looks after our Bell bill and she was late on a couple payments so they suspended our account. They received the full payment on Dec. 16th. and restored our account. My e-mail account was active the whole time.
For some reason for which they can't explain they deleted both our e-mail accounts on Jan. 12th. even though our bill was fully paid up. They said normally they should be able to reactivate our accounts but due to a "server error" they're unable to restore them. All of our current and saved e-mails along with all our contacts are gone for good.
Our bill was fully paid up Dec. 16th. They sent us a bill for the following month and then they permanently deleted our e-mail accounts on Jan. 12th. That's what you get for being with Bell for 10 years!
They said they can give us new e-mail addresses but we can't have the old ones back. Why the **** would we stay with Bell??? Give me one good reason???