I just spent over an hour on the phone with Bell trying to get my billing situation sorted out.
For years we've had Cell (x2), Phone, Internet, TV with Bell on separate bills. Some time after they sent out the last set of bills, they combined everything onto one bill without notifying us.
All the services were paid to the appropriate accounts but Bell combined them all onto our most recent TV bill before the payments were received. Net net is the balance that should have been $112 was $591. When I called, they did re-assure me that the monies from the other accounts would be transferred to the new account at the end of 2 months (they claim money can only be transferred after 2 full billing periods!!).
I told them this was i) unacceptable and ii) I wanted my bills returned to the way they were. Since the agent I was trying to speak with said this was impossible to do I had to speak with her manager. The manager seems to have done what needed doing to restore things to the way they should be.
Thankfully, eventually all our services will be moved away from this idiotic company. I canceled some of our services last month and I think that may have triggered the billing consolidation. I hope I don't have to experience this joy every time I cancel something... I also had to get some bogus long distance cancellation charge reversed.
For years we've had Cell (x2), Phone, Internet, TV with Bell on separate bills. Some time after they sent out the last set of bills, they combined everything onto one bill without notifying us.
All the services were paid to the appropriate accounts but Bell combined them all onto our most recent TV bill before the payments were received. Net net is the balance that should have been $112 was $591. When I called, they did re-assure me that the monies from the other accounts would be transferred to the new account at the end of 2 months (they claim money can only be transferred after 2 full billing periods!!).
I told them this was i) unacceptable and ii) I wanted my bills returned to the way they were. Since the agent I was trying to speak with said this was impossible to do I had to speak with her manager. The manager seems to have done what needed doing to restore things to the way they should be.
Thankfully, eventually all our services will be moved away from this idiotic company. I canceled some of our services last month and I think that may have triggered the billing consolidation. I hope I don't have to experience this joy every time I cancel something... I also had to get some bogus long distance cancellation charge reversed.