Between November 7 and 21, we'll be upgrading the set-top boxes in your home one night between 1:00 a.m. and 6:00 a.m. No new equipment is required. During the upgrade, your set-top box will be interrupted for up to 20 minutes.
- If you're watching TV during the upgrade, a blue box will appear on your TV screen prompting you to select OK to start the upgrade immediately, or Remind me in 3 hours to delay the upgrade for three hours. If you don't select either option, the upgrade will automatically start two minutes later.
- If your set-top box is powered off during the upgrade, the next time you turn on your TV and set-top box, you'll be prompted by the blue box to start or delay the upgrade for 3 hours.
- If your TV is off, and your set-top box is on during the upgrade, you don't need to take any action - the upgrade will happen automatically.
- If your set-top doesn’t reboot or you get an error message, please call 204-225-5687.
Your TV viewing experience is going to be better than ever with Fibe TV as you continue to enjoy the same features you have today, plus new features like Restart coming soon.