I called in early January looking for more information. I had a 20 minute discussion with the FibreOP rep. Not once did I give the notion that I was looking to make the switch. I dont remember how but the conversation changed to "let me put you on hold and get a comparable Fibe package together for you." When it was all said and done, I was going to save $10 a month for almost the same services. I'm an Internet and home phone only subscriber.
Wait time from call to switch over was, 6 days. Bell will dispatch a tech from DWS to swap out the ONT with a "newer" model, run a line test on the fibre from the street cabinet to your home and configure the Bell router. The Homehub 1000 that's supported is laughable at best, still has the dsl port available on the back even. The firmware on it however is way better than the Actiontec had though. I cant give more information than that as once the service was lit up, I continued to keep using my pfSense router. Internet still runs on Vlan 35, but it's no longer dhcp like FibreOP. It's back to PPPoE, so make sure you ask your installer for your Internet service credentials as you will not be able to get them until you receive your first invoice otherwise.
The best comparison on the service I can share is what I lost on the home phone side I gained on the Internet service side. In this case, I lost my cheap long distance plan, for a boost in Internet speed. Not that I really care as I have a long distance plan on my cell phone anyway.
I will say, Bell did insert a link in one of their email's about the switch over that did bring me to a list of internet packages that didnt match what is listed on the public facing new customer Fibe page. That web page is what the rep picked from for my "comparable" FibreOP to Fibe switch over package.
I was setup with the 50/50 package, no cap for 12 months, no contract. I've had 65/61 since the switch over. My trace routes to eastern Canada and USA have also been more favorable as well for those of you who keep tabs on that stuff. The routing on the Fibe network is better than FibreOP from Sudbury outbound.
All said, my bill went down, and my services are comparable as Bell mentioned. If I'm ever forced to pay the $30 to have unlimited transfer, I will not continue to be a customer. I had FibreOP for 2.5 years and had to call support twice. Fantastic service each time. So far I've already called Bell Fibe support as exactly 1 week in at 8AM my service went dark. I called 9PM that night as that's when I got in. I was on the phone with support for 120minutes, eventually triaged to level three (support manager) with them interfacing with the NOC team. They were able to reset my ONT remotely and all lights indicated service was online (still no dial tone & internet), but still insisted on sending a tech over the next day to verify the fibre. Idiots. When the tech showed up, he wasn't surprised when I said my service was back online by the time I woke up the next morning. His last 4 calls were the same thing. He shared with me that Bell lost a fibre "shelf" at the CO in town that took down 1000 customers that day. I was one of the lucky ones. The first two support techs I had on the phone troubleshooting read from a script and used an alias (that I couldn't catch) as a first name. I didn't realize he said his name was Victor until I received a follow up satisfaction email from Bell the next day asking for my opinion on the service. The accent was that strong...
The change over could have been worse, so take this as you will.