As I peruse the forum here, I see people complaining about Rogers Atlantic and how slow they are to add new services (they are), but they'll go there if BellAliant doesn't add "their" channel; and saying "if BellAliant FibreOP doesn't get this, or do that, etc. I'm going to Bell Satellite". Good Luck with that. I just left at the end of a 2 year contract with Rogers.
Having had to contact their customer service (notice I didn't capitalize the "C" and the "S" - as they SHOULD BE if Customers actually mattered to the providers) representatives on numerous occasions regarding signal loss and, yes, a few times, late payments, they take a complete "screw you" attitude. And that attitude extends to their supervisors as well. It is absolutely horrid. So, feel free to go to Rogers, but good luck.
I found my average wait time to actually talk to somebody was about 20 minutes. And Bell Satellite is worse. Average wait time there was 40 minutes. As I lived in the country at the time, for a long time satellite was the only game in town, other than rabbit ears. I was with them for 7 years.
One time about 2 1/2 years ago, I had an issue with my services (some channels went off and they didn't know why) and I was frustrated and upset. I asked to speak to a supervisor. 5 minute hold, then the CSR came back and said "She doesn't want to talk to you". That was after about an hour and a half on the phone, including waiting for pickup. That's when I WENT to Rogers.
I've since moved into Fredericton, and have FibreOP. BellAliant has, hands down, the BEST Customer Service in the business. I'd like a few more channels, too. Like Newsworld HD. But I'm really glad to have Equator HD and Oasis HD back. I missed them when I went to Rogers from Bell Satellite, as Rogers DOES NOT carry those. So it's a trade off for channels.
And when the wind blew 50-60 kms or harder, my satellite cut in and out, as the dish blew just a tad, making the channel I was watching (yes, including sports) unwatchable and frustrating. My dish was mounted 5 feet off the ground on a tree base 30" in diameter. The tree went nowhere. It never moved. The dish material was too thin to withstand the wind.
Hope these experiences help somebody.