Hope you don't mind resurrecting an old thread. I was troubleshooting a customers TV service today. I've never seen this before in almost 10 years as a cable guy, so I'm always surprised to see a problem I've never seem before.
The 1216 was swapped not too long ago for a 2262. I forget why he said it was swapped, but he even asked if we could recover it and reinstall it.
The complaint was that he never used to have to crank his TV volume as high as he does now. He even switched to his Apple TV, and put volume above 50 or 60, and it was definitely louder. TV speakers aren't very good to begin with, so I was thinking maybe he is making something out of nothing.
Anyway, before I swapped out the 2262 for another one, I suggested he try a 1200 from another room. I was amazed at how much louder it was! I swapped the 2262 anyway, but it didn't help. And yes, the set top box volume was set to 25 the whole time. He's going to put the 2262 downstairs for now, but he's still not happy about it.
I don't even know why there's a difference. Maybe the newer set tops use the newer HDMI standard and it's flawed? Any input would be great, thanks!
Authorized Service Provider (Contractor) for MTS Allstream. Any views expressed are my own.