Bell Fibe TV problems and Complaints - Page 45 - Canadian TV, Computing and Home Theatre Forums

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post #661 of 668 (permalink) Old 2017-01-09, 11:08 AM
Join Date: May 2008
Posts: 37
One last update in case anyone else experiences a similar problem. PowerLine was OK but it is not able to send a fast enough continuous signal. I had some pixelation but not as much as before. As mentioned elsewhere on this board, it is too fussy for a TV signal. I finally checked all of my connections and most of them were loose. I reconnected all of them and tightened them down with a wrench and guess what....perfection. All of the TV's are working with no pixelation or sound drop. Coaxial is fully compatible with the Home Hub 2000.

This makes me really suspect the training and knowledge of the Bell techs. Shouldn't checking the connections (my was loose at the Home Hub 2000 and most boxes) be one of the first steps in isolating a problem?
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post #662 of 668 (permalink) Old 2017-01-09, 11:45 AM
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 11,488
It looks like the root of your problems was the loose coax connection on the Home Hub 2000, which is why the problems started when that router was installed. Looking back, it seems the initial installer did a sloppy job and no one bothered to double-check. It should be fixed now. Moving the PVR to Cat5 and showing that the recordings worked confirms that the problem was isolated to the coax.

Coax can be tricky to troubleshoot, since a loose connection anywhere can affect all the attached devices. It can even be a staple or nail somewhere behind a wall or ceiling.
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post #663 of 668 (permalink) Old 2017-01-14, 04:15 PM
Join Date: Sep 2014
Posts: 1
Dr Dave... I noticed in your reply to Techgrrl that you recommended a wired ethernet connection between her Home2000 and her VIP2262 rather than a HPNA coax connection.
Is there a reason for this? Better Bandwidth? Less interference? Better download to the downstream STB?
The reason I ask is that I have been experiencing pixelation, stuttering, signal loss etc. on my remote 2502 STB. It is currently attached thru the wired LAN connection using a pair of Netgear AVS500 Powerline adapters and a 10/100 switch.
I'm not seeing pixelation problems on the TV connected directly to the VIP2262.
I have the option of reverting to a wireless connection via VAP2500 for the remote 2502 STB if that would provide better thruput . My concern is I live in an apartment building and therefore am in a crowded wireless space.
Complicated question I know.
To net it out.... LAN, HPNA or Wireless?
Thanks for your input.
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post #664 of 668 (permalink) Old 2017-01-15, 12:55 PM
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 11,488
@bobp3008 A VAP2500 is probably a good solution in your situation. It uses 5 GHz which is far less crowded than the typical 2.4 GHz. Here's the original thread on that configuration:

Wireless Fibe TV Receiver (VIP2502)

In your situation, you are having problems with a Powerline adapter connected to a 10/100 switch, which implies there are other devices on that connection. Powerline adapters aren't always a good choice for real-time streams like Fibe TV that expect an error-free connection and don't do retransmission in the event of errors or data over-capacity.

Can you watch TV on that connection without pixelation or stuttering if you disconnect the other devices? If not, you probably are getting too many errors on the power line in your condo. Other people have run into similar problems. If errors only occur with other devices active, they are probably overloading the bandwidth available and causing lost packets on the Fibe TV stream.

I recommended Cat5 wired Ethernet for techgrrl mainly because there seemed to be problems with the coax connection. The main advantage is that it is point-to-point, so troubleshooting is much easier and the traffic is segregated from other devices. The PVR also has the most traffic and if there is any disruption in a connection the results may not be apparent until much later when you are watching a recording.

In an all-coax environment, if you have a PVR playing 3 streams to other VIP2502s, those 3 streams are sent from the PVR to the router, which then sends each stream to the appropriate VIP2502, for total traffic of 6 streams. Add in 3 new channels being recorded and 2 other TVs watching other live streams and you have 11 streams of traffic on that single coax connection. That could potentially push the limits of the portion of coax allocated to HPNA.
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post #665 of 668 (permalink) Old 2017-04-01, 08:19 PM
Join Date: Jan 2002
Location: Ottawa
Posts: 3,703
Exclamation Bell Said I Canceled My services!!

I'm not sure who at bell takes clients ordering or cancellation orders, but Bell got it wrong.

Early this morning I get a knock at my front door. When I answered it. it was a Bell technician here to disconnect my Bell Fibe,internet & Home Phone per my request? I said you must ber mistaken because I never put in a request to have my Bell services cancelled. I told him I like my Belll services. He showed me the work order. I said thats my address but thats not my phone number.

He was surprised. He said to wait a minute, went back to his truck, made a call(not sure whohe was talking too was on the phone for about 10 mins, then made a second call lasted few mins)he then came back apologized. Apparently the "office" made a mistake, had the right street number but the wrong street name. The street he mention was four streets behind me. He apologized again and left.

A few hours later I get a call from the "Loyalty Department" apologizing for the mix up in the 'Cancellation request'. The woman I was speaking with offered me 2 months of TMN/HBO/Encore free for 2 months plus a $20 credit for the mix up. I took the 'gift' and thank her for the offer.

So Bell it "appears" does care for there customers that or they didn't want to loose a customer paying over $400/month for Bell services.

It's fun being weird It's fun being weird It's fun being weird You should try it sometime. The Detour
MCIBUS is offline  
post #666 of 668 (permalink) Old 2017-04-01, 10:09 PM
Join Date: Apr 2007
Posts: 1,705
Strange, because Bell does not have to come to customers home to disconnect the service. It is all done remotely. I have done it many times and not even once did technician come to disconnect the service and if anybody ever did come to disconnect it, I would never let them in.
bev fan is online now  
post #667 of 668 (permalink) Old 2017-04-02, 07:42 AM
Join Date: Jan 2002
Location: Ottawa
Posts: 3,703
Well like I said I'm not sure exactly what happen, all I do know is I got 2 months(free) of TMN package & a $20 credit, I'm Happy with that.

It's fun being weird It's fun being weird It's fun being weird You should try it sometime. The Detour
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post #668 of 668 (permalink) Old 2017-04-02, 08:20 AM
Join Date: Apr 2007
Posts: 1,705
I pay only $80 a month and Bell calls me every once in a while to offer TMN/HBO free for 2 months so it really does not matter how much customer spends on their service. Needless to say I refuse their offer every time they call since I will not use that service anyway and do not want to pay for a month of service in case I forget to cancel.
bev fan is online now  

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