Join Date: Dec 2010
Location: East of Toronto
Internet Speeds with Fibe TV
I thought I would share with everyone my stats on Internet speeds with my new Fibe TV. I love it, picture quality is great, guide is great, what I pay is reasonable.
However, what I didn't know was that if you are a heavy TV user, then you will notice a serious degradation in your internet speeds and sometimes connection is lost altogether.
My speeds, which have been varified by Bell as "what is to be expected"
No TV streams in use: 25 Mbps
1 HD stream in use: 19 Mbps
2 HD streams in use: 12 Mbps
3 HD streams in use: 4 - 7 Mbps
3 HD & 1 SD in use: 1.5 - 4 Mbps
With one or two computers on in the house, plus a couple of Wifi devices online, I have seen my internet connection even come to a complete standstill if 3 HD streams are in use. I have tried to surf using a Wifi connected laptop with all 3 HD streams in use several times, and its next to impossible, the modem/router seems to bog right down to next to nothing. (TV signals seem NOT to be affected at all during these tests)
Its just my wife and I at home, so its really not a big problem, we tend to be either watching TV or surfing. However, if you have a house full of teens or something, I can see this becoming a serious draw back.
The other fustrating aspect is that I was not warned of this, so I spent many hours on the phone with Bell tech support, many of them were telling me this should not be happening. Only after weeks of troubleshooting, and escalation was I told that "no one should have told me this" and that this was the nature of the beast and my speeds were exactly as expected. I was told by one CSR that with a software upgrade in a few months that the # of streams in Fibe will be expanded from the current 3HD & 1SD limit, and with that I might not see these speed reductions after that. (I'll believe it when I see it)
Hope this helps.
PS: I am paying for Fibe 16 internet. Using the Safecomm modem/router
Last edited by DiverRick; 2012-04-25 at 03:16 PM.