Telus Picture Quality vs Competitors - Canadian TV, Computing and Home Theatre Forums

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post #1 of 24 (permalink) Old 2017-11-19, 12:07 PM Thread Starter
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Telus Picture Quality vs Competitors

Just wondering what others opinions are on Telus HD picture quality is compared to competitors.

I have had Telus Optik TV now for a couple years and I have to say it doesn't seem to be as good compared to Shaw especially with scenes where there is movement like sports. Hockey most notably seems to have more motion blur compared to shaw and overall is softer.

Telus' 4K which I've seen for Toronto Raptor games looks amazing and also CFL 4K games. But that's really it. I cannot get Toronto Leafs games in 4K here in BC due to blackouts.
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post #2 of 24 (permalink) Old 2017-11-19, 12:37 PM
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I believe Telus gets its signals from Bell. Bell sends all broadcast channels as 720P, therefore they can look "softer" than say 1080i. Here's the FAQ on the topic:

FAQ - HDTV Formats

You may wish to set the output format of the STB to 720P to minimize the number of conversions. If you watch on-demand, that may be 1080P, so you can try that...

Do you have a 4K Box? If so, then I seem to recall a thread around here about some signals not looking that great - I'll see if I can find it...

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post #3 of 24 (permalink) Old 2017-11-19, 05:42 PM Thread Starter
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Yeah, I have the 4K box. Football looks not bad but Hockey is not great by any means in my opinion.
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post #4 of 24 (permalink) Old 2017-11-19, 06:46 PM
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Check out the following similar discussion - posts 469 onwards and post 484, :

Fibe TV 4K discussion

Fibe TV 4K discussion

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post #5 of 24 (permalink) Old 2017-11-20, 09:41 AM Thread Starter
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Thanks for that. It?s interesting to see others with the same issue. I did change the resolution on the 4K PVR to 720p and it did improve the image. There doesn?t seem to be as much softness. Though I think it still not great but it is better.


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Originally Posted by 57 View Post
Check out the following similar discussion - posts 469 onwards and post 484, :

Fibe TV 4K discussion

Fibe TV 4K discussion
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post #6 of 24 (permalink) Old 2017-11-21, 05:54 PM
 
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First, izanaki, thanks for starting this thread. I was starting to think nobody cared about picture quality any more...

We're on Shaw at the moment (switched from Bell satellite a few years ago to get the whole home PVR). Telus just pulled fibre to the home throughout our neighborhood and have been hard selling Optik 4K. The price & responsiveness of the box are compelling but whenever I've been able to demo it the HD picture looked soft & somewhat artificial to me. Especially sports where there's a lot of grass or ice , even some floors looked blurred. I was wondering if it was compression artifacts. I'd have never considered that decreased resolution would improve the picture. Pretty disappointing.

Has anyone heard if Telus has anything planned to improve the PQ? They don't seem to be aware that it could/should be better. I'll try for another demo, this time in 720P. I'd also be interested in what other people think.
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post #7 of 24 (permalink) Old 2017-11-23, 12:36 PM Thread Starter
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I cannot see the image quality improving with Telus in terms of regular HD content. It would require Telus to increase the bandwidth for HD and Telus wants to save that for 4K. Telus is ready for 4K but they need broadcasters to switch everything over to offer the content.

This means 4K cameras, 4K recording boxes, improved networks and etc.

A few things I did that also improved the image quality was change the settings on my TV. I did the following on my Samsung set:

1.) Disabled Digital Noise Reduction (this softens the image to reduce compression artifacts and noise)
2.) Reduced to Sharpness from 50 to 10. This reduces visual artifacts
3.) Disabled AUTO MOTION as this softens the image.

I'm thinking we're at least 2 whole years until the major TV networks switch everything over to ATSC 3.0

EDIT: The other issue too are that TVs are getting bigger and cheaper and with people getting bigger sets you start to notice the quality difference even more. Sitting 20 feet away with a 42" set with Telus HD looks fine but sitting 8 feet away with a 65" set amplifies any imperfections in compression, artifacts, noise and etc.

Part of my issue is being spoiled with seeing live 4K, 4K youtube, 4K netflix and Blu Ray movies... it makes you hyper sensitive Doesn't help when some one is feeding you good quality draft beer then hands you a Molson Canadian 67 ! LMAO

ATSC 2.0 would of greatly improved today's regular HD broadcasts giving us 1080 60p but it was never rolled out in favor waiting for ATSC 3.0 which allows up to 4k 60P and HDR.

Trust me, once you see sports in 4K it will blow your mind and it will be worth wait.

Last edited by izanaki; 2017-11-23 at 01:03 PM.
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post #8 of 24 (permalink) Old 2017-11-23, 01:24 PM
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I doubt we will see much in the way of 4K on regular broadcast TV for some time, if ever, in Canada. Streaming, VOD and PPV are another matter. Those formats will continue to pioneer 4K, if only to command premium prices for content.
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post #9 of 24 (permalink) Old 2017-11-23, 08:06 PM
 
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Quote:
Originally Posted by ExDilbert View Post
I doubt we will see much in the way of 4K on regular broadcast TV for some time, if ever, in Canada. Streaming, VOD and PPV are another matter. Those formats will continue to pioneer 4K, if only to command premium prices for content.


I think it will be the same way when HD 1st started to roll out. It’ll happen, just will take around 4 or 5 years from now to be standard fair for all channels.


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post #10 of 24 (permalink) Old 2018-03-20, 05:48 PM
 
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Not an active thread...maybe everyone's satisfied :-) I'm not. I just sent this message to Telus. If you agree please don't hesitate to tell Telus. I'm using the 4k Optik PVR and a 2017 LG OLED TV. Same PQ issue with my previous Pioneer Kuro plasma.

"Marketing: here's a money-making opportunity. Improve picture quality and promote Optik as the "best picture" provider to increase subscriber base, or allow a premium option and charge a little extra for the "best picture quality" tier. I'm not referring to 4k or HDR, just regular HD programming which currently suffers from over compression. Particularly noticeable on actors' faces -- their skin looks like smooth hard plastic. Easily seen when viewed close to the screen. Netlflix has notably better HD picture quality than Optik, despite a stream which maxes out below 6 Mbps."
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post #11 of 24 (permalink) Old 2018-03-21, 08:37 AM
 
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Are you ready to dump Telus for another provider? If no, what's their incentive to improve? Besides, who else has much better signal? I know in my area nobody. They are all same peas in a pod.
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post #12 of 24 (permalink) Old 2018-03-21, 01:18 PM
 
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I'd love to be able to compare Telus, Bell sat, and Shaw side-by-side. My impressions from having all 3 at one time or another, is that Telus Optik is the worst PQ of the 3, but that may just be rose-coloured memory. I'm suggesting that their incentive would be to make more money by promoting a higher quality service thereby attracting premium subscribers who actually care about PQ, like those of us who frequent these sorts of forums. :-) I'll likely just start watching less TV and more streaming and eventually cut the cord.
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post #13 of 24 (permalink) Old 2018-03-21, 02:00 PM
 
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In order for them to make any money there's got to be a significant uptake on the "better" signal. Beside you, me and few dozen aficionados on this and similar fora, nobody is interested or willing to pay for it. That's nowhere enough of a critical mass for them to do anything about it.
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post #14 of 24 (permalink) Old 2018-03-21, 06:05 PM
 
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Quite frankly I think the Telus picture quality is just fine. Of course I'm watching it on a Panasonic Plasma tv. I have Shaw Direct in the winter then switch to Telus in the spring. They over lap for a few days and I notice that Telus is better than Shaw Direct.
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post #15 of 24 (permalink) Old 2018-03-21, 07:38 PM
 
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I have no issues either with Telus PQ on my LG 65UH7650 after switching from Shaw last year.
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