No go....they said "We cannot access your modem from here" and said a factory reset would download it. Tried the factory reset by both holding down the reset button on the back for 10+ seconds, and also again from the menu system. Neither resulted in a new firmware being downloaded/installed.
Sounds like there is an issue with your setup, I would go back to Telus as they have to be able to contact your modem. When I chatted with them, via online chat rather than calling in as I find them to be better on the chat, they had to reset my account their end and then they could push the update to my modem.
So, after both numerous chat sessions and phone sessions with tech support, end result: nothing but frustration.
I have had a Telus rep tell my (agree) there is a firmware update, but say they can't perform the update. I have had a rep deny outright there is any update - even after providing them the version numbers. I have also been told a factory reset would download it (which it doesn't).
So...guess we'll just wait and see if it ever happens by itself. I'm done basing my head against this brick wall.
Wow, I'm surprised as when I ask for the update it was pushed out by the rep on both occasions..........there are a couple of Telus tech's on here, hopefully one will be along shortly and be able to help.
Nexus6.....if it makes you feel any better, your not the only one that doesn't have the update. I've tried everything too to get it. Even spoke with a rep that told me it would come sooner or later. I'm guessing the "later" means much, much later
Maybe they pushed it out to me because I was having issues that are addressed by the upgrade. Try contact tech support at Telus, make sure you choose the option for internet help, and tell them that your router keeps screwing up and you can see the SSID but not connect to the network.