The SH must be mounted at the very tip of the mast. The mast can not be any higher than the feed point. The SH antenna performs very bi-directional/multi-directional and nearly omni-directional on some frequencies. It will work with VHF and UHF channels from 7-51. The SH is very sensitive to any objects being too close to the element. It must be mounted away from any nearby trees/walls/people etc. If anything is near the antenna, then it will not work well.
I still don't understand why it's not working for you
What are you using to separate the feed points? Plastic? Wood?
Is the mast metal, plastic ?
What kind of balun?
Are you using an amplifer or splitters?
Are you using RG6 cabling?
How long is the downlead cable?
I use #10 galvanized wire [about 1/8" thickness]. I have used flat aluminium material, but I find that round wire works slightly better. You could try thicker wire, but I have no reason to believe that #14 wire should be a problem. There is something amuck with the build or the mast mounting or the antenna location. You should be getting as good as what you can get with a 4bay, but a lot less aiming is required with a SH antenna.
Rotating the SH antenna in very slight increments can make the difference in being in a null or a lobe.