Review: Factory Direct - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 1 10.00%
Somewhat Satisfied 4 40.00%
Somewhat Dissatisfied 2 20.00%
Extremely Dissatisfied 3 30.00%
Voters: 10. You may not vote on this poll

 
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post #1 of 10 (permalink) Old 2008-10-09, 08:26 AM Thread Starter
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Join Date: Dec 2001
Location: Toronto
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Review: Factory Direct

The purpose of this thread is for Digital Home members to review and relay their experience buying consumers electronics at Factory Direct.

This thread is strictly for reviews and is not for discussion. If you have any questions about what belongs in this thread, then please this thread prior to posting.

When you post, please try to include the following information:

  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.
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post #2 of 10 (permalink) Old 2008-10-09, 08:27 AM Thread Starter
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Posts: 47,716
Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

No posting URLS or Directs to Competitors will be deleted

Posts containing URL's to competitors or posts saying gee you should have shopped at this retailer will be considered spam and deleted.

We want opinions, NOT sales pitches or spam!
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post #3 of 10 (permalink) Old 2009-07-10, 07:20 PM
 
Join Date: Jan 2007
Location: Toronto Rogers
Posts: 42
Not a quality company

Although I have never personally bought any item from Factory Direct, my business partner seems frequent them more than I like.

He has bought bluetooth headsets, MP3 players, and computers among other things from them. All have failed after a few months of usage. I especially hate it when he bought an used desktop for the office. It came with on the OS license on the case but I had to reinstall the OS from scratch. This is not the problem, but it does take time to get it up and running with all the proper updates and patches. For the price there are lots of other computer refurb retailers that have better deals and less hassle.
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post #4 of 10 (permalink) Old 2009-07-11, 09:34 AM
 
Join Date: Aug 2008
Location: Newmarket, Ontario
Posts: 371
You cannot blame FD for the failure of the products they sell- they don't make them nor remanufacture them. You can blame them for poor customer service. Any retail operation that doesn't stand behind their product or trust their customers is one to avoid. Their return policy is poor. Their overall customer service is poor.
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post #5 of 10 (permalink) Old 2009-07-11, 02:28 PM
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Also, you have to be very careful about what you buy. While there can be good deals, there are also a lot of not so good.
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post #6 of 10 (permalink) Old 2009-07-11, 09:44 PM
 
Join Date: Aug 2008
Location: Newmarket, Ontario
Posts: 371
Definitely... they do sell a lot of what they call "class C" merchandise, which is basically the bottom of the barrel (ie. LCD displays with dead pixels, hard drives that have many bad sectors, physical defects, etc).

I used to deal with one of FD's main suppliers of refurb/used/clearance merchandise and got to know what FD was being supplied with pretty well.
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post #7 of 10 (permalink) Old 2009-07-12, 09:02 AM
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Even the fully functional stuff may not be a good deal as it's close to regular retail price. Know your prices before buying there.
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post #8 of 10 (permalink) Old 2013-07-11, 02:35 PM
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Join Date: Jul 2013
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keep away from the FactoryDirect

bought two computers, one laptop one desktop. The windows system for the desktop did not work and the DVD containing Windows 7 could not be used either. They asked me to mail it back after I contacted them. But the shipping fee (I have to pay myself) is more than $50 which is even more than the price I have the system reinstalled....

The laptop was unreasonably old that even the screen display was blurry. I was told that was the cleanrence item after I contact them, but I could not find anywhere mentioning it in their product description. Further their price was not as much cheaper.
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post #9 of 10 (permalink) Old 2013-07-12, 09:25 AM
 
Join Date: Jul 2006
Location: Burlington Ontario
Posts: 689
Thumbs up Factory Direct service dept.

I have used the service dept in the Burlington store and have had great (not just good) service and friendly interface each and every time. At least 3 repairs on two different computers. Also had a larger harddrive installed in this current desktop and all data from old unit transferred successfully to my liking. Replaced harddrive under warranty on my wife's 4 month old HP computer with no hassles. Some floor personnel very knowledgible while others on a steep learning curve. sailmaker
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post #10 of 10 (permalink) Old 2013-07-24, 12:07 PM
 
Join Date: Mar 2002
Location: Keele/401
Posts: 461
I often find the location closest to me (Dufferin/Wilson) is OFTEN out of stock on just about anything.

Bell 6400,4100,6141, Sony KDL70R550A
Garmin c340 265WT 1490T 295W 2460LMT PS3 BB Z30, ojocam Pro dashcam
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