I bought 5 Energy RC Mini's and an Energy sub from Rahim last summer. I went in the store with a particular budget to spend. I told him the budget and he suggested two sets of speakers that were in this price range. Not once did he try to upsell me to more expensive speakers that I didn't need, and after listening to my situation he guaranteed this would be enough for me. Not only that, I was talking with him for about 2 hours, asking him lots of questions and getting him to demo everything for me, seeing if I can 'hear any differences' between different products.
When I finally made my decision, he quoted me a price that was well below what you would buy this set from Future Shop for (RC Mini's are $250 per speaker), and he threw in enough 14 guage speaker wire to put everything together. The best part was, his line was "after we decide what set of speakers you want, we'll talk price, and then we'll talk discount". I'm not a very aggressive consumer in terms of finding deals, so to have him come out and say discount (because we all know places will give discounts if you pressure them enough) without me having to ask was refreshing.
He never tried to sell me any accessories or fancy jazzy things (like Monster proudcts
) and then I came back a few months later to buy some speaker stands and he gave me deals on them as well.
This is by far the best experience I have ever had buying relatively expensive items. The store is relatively small, so I think they rely heavily on customer service and word of mouth, and they do an excellent job there.