I just wanted to share my story. I went to the 2001 today (Jan. 31) in Newmarket wanting to check out some of their home theaters. I got there at about 1 pm and started talking with one of the salesmen working there. I told him I was interested in some KEF speakers and he says that they have is a nice sale on the KHT3005BLK model for less than $1000, 50% off of the regular price, and sure enough, the sticker price had a regular price of $2099, with a sale price of $988.xx. They also had the KHT2005.3 model for $799. Upon further examination, he said that the sale should have ended Jan. 27, that he didn't have time to take down the sticker, but that he would honour the price for me for the rest of the day.
Wanting to think about it for a bit, I left and returned maybe an hour later, and find that they had changed the price tag for both models (I'm guessing for this week's sale), the KHT2005 showing $999.99, and the KHT3005 model showing $1299 with a regular price of $1700. After some demoing, I decided to get it at the price he (the same salesman) had told me an hour earlier. He then goes on to start charging me the new price, and when I brought up the price of $988.xx that he quoted me not an hour earlier, he pretends that that conversation never happened, and that the $990 price I'm thinking of refers to the KHT2005.3 model. When I told him that I specifically remember the two price to be $800 and $988, he basically says that they have never been at those prices, that the $990 price he told me was for the KHT2005 model, that he didn't change the sticker prices, that he was too busy to change the stickers, that the prices I remember are below their cost, etc...basically acting like I imagined the prices an hour earlier.
Anyway, that was the first time I was going to purchase something at 2001, and will probably be my last. On their website they say:
'We Are Committed to Give the BEST Value, Offer the BEST Selection of the BEST Brand Names, and Provide the BEST Customer Service the Home Electronics Industry Has to Offer!'
'At 2001 Audio Video, we take great pride in our staff, and they in turn take great pride in serving all our customers in a friendly and professional manner. As a company, we strive to have the most knowledgeable and courteous sales people in the business.'
None of which I experienced, the customer service I experienced was as far from this discription as I could have imagined. So please be aware of the dishonest, dissapointing, ignorant, untrustworty, misleading, insulting, deceiving staff at the Newmarket location of 2001 Audio Video.
Just like ESousa's review above, if anyone has any information as to how I would be able to contact their corporate offices that would be great.