Sony SXRD, SXRD-XBR (LCoS, Not LCD) Optical Block Problems - Page 41 - Canadian TV, Computing and Home Theatre Forums
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post #601 of 617 (permalink) Old 2012-06-27, 06:37 AM
 
Join Date: May 2007
Location: Alberta, Canada
Posts: 249
Quick update.
In an email to Sony I mentioned there's no Sony store here, so they replied they'd send an e-coupon which can be used online. Sounds good, but they sent a gift card (only good at a store) instead which means either send it back and wait 2 weeks for a replacement or travel 140KM to the nearest Sony store.
I also mentioned the price difference in the email and the reply was we don't price match and yet on the Sony website it suggests a phone call for better pricing.
Because I couldn't pursue an online purchase with the gift card I left it at that. As luck has it, the price on the HX750 dropped 400 bucks lately so I phoned the Edmonton store and the manager said they have one and come on up and he'd work with me on the shipping. Nice guy, gave me the online shipping price ($50.00) which is less than his normal in-city rate of $70.00.
In a day or two Purolator should be knocking at my door with a nice new TV.

Sony KDL-55HX750, (Shaw Gateway,4 portals) , Sony STR-DN1000, Sony BDP-S590, Logitech Harmony 650
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post #602 of 617 (permalink) Old 2012-07-03, 05:53 AM
 
Join Date: May 2007
Location: Alberta, Canada
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...and finally. Got the TV the next day!!! NICE!!!!!!!!
Sony sent "how did we do" type surveys. I complained about the lack of e-coupon and pricing. They sent a 25 dollar e-coupon for my next purchase just for completing the survey. I'll take that. The "office of the president of Sony Canada" also sent a more personal email asking about the whole experience.

Sony KDL-55HX750, (Shaw Gateway,4 portals) , Sony STR-DN1000, Sony BDP-S590, Logitech Harmony 650
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post #603 of 617 (permalink) Old 2012-09-04, 11:40 PM
 
Join Date: Jul 2005
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Where can I get a replacement fan for a KDS-R60XBR2? Thanks.
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post #604 of 617 (permalink) Old 2012-09-05, 09:52 AM
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Location: Stratford, PE.
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Bulb Warning. Is it Real?

Since early April my five year old SXRD (KDS60-A2000) has been flashing a warning message at powerup that the bulb is nearing the end of its life. It is now Sept. and aside from taking about 5 extra seconds to reach full brightness it is working fine. Has anyone else had this experience? I do have a spare bulb but am waiting it out to see just how long the bulb will continue to work. Has anyone else done this? If so how long did the bulb last after the message appeared? Thanx.
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post #605 of 617 (permalink) Old 2012-09-06, 01:04 PM
 
Join Date: Mar 2008
Location: Calgary, AB - Shaw
Posts: 132
I'm pretty sure that warning is just set on a timer based on the hours of operation. The bulb could fail anytime so I'd just use it until the picture starts to look worse.
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post #606 of 617 (permalink) Old 2013-03-13, 11:55 AM
 
Join Date: Nov 2004
Posts: 15
I have a KDS-50A2000 with this issue and have been told by Sony that I'm SOL and need to pay for service. Should I just call back and speak with another agent? I called 877-899-SONY
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post #607 of 617 (permalink) Old 2013-03-13, 12:20 PM
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Sony Service/Warranty reps can sometimes be hit and miss. Try calling back again and see if you get any further with a different rep. If you give them your email address, or just email them with the same questions, they will follow up with a 'how did we do' type of email and you can restate your issues there. That seems to go back to a different department and I found I got the desired response once I had completed their 'questionnaire'. Remember to be polite while relating your frustration with the issues and dealing with the first rep.

If you can then do rather than not. You're your own worst enemy. They're parking their car over there.
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post #608 of 617 (permalink) Old 2013-03-13, 02:22 PM
 
Join Date: Nov 2004
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I called back and got another rep who was more helpful. He had me send in various pictures and said I should be hearing back in about 10 days. He alluded to getting a gift card for the Sony store, so we'll see what happens.
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post #609 of 617 (permalink) Old 2013-05-14, 08:00 AM
 
Join Date: Nov 2006
Posts: 405
anyone with recent updates on offers for the optical block issues? last post was about 2 mths ago with no update as to a resolution.
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post #610 of 617 (permalink) Old 2013-07-21, 08:35 PM
 
Join Date: Sep 2005
Location: Richmond Hill, Ontario
Posts: 81
On my second optical block and getting green blobs. I have the kds xbr1

Are they still honoring the deals?
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post #611 of 617 (permalink) Old 2013-07-22, 09:01 AM
 
Join Date: Nov 2006
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i got one last month, so hopefully you'll get something still.
good luck
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post #612 of 617 (permalink) Old 2013-07-22, 12:25 PM
 
Join Date: Sep 2005
Location: Richmond Hill, Ontario
Posts: 81
Any chance you can let me know what you got?(credit etc.) you can do it through a PM if you don't want to post it in here.

Also what was the process you went through and how to go about it.

Thanks
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post #613 of 617 (permalink) Old 2013-07-22, 03:36 PM
 
Join Date: Nov 2004
Location: Windermere, BC
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Wow...can anyone imagine Samsung, LG, Sharp, or any other manufacturers replacing components in their tvs that were bought in 2005?

Sony KDL-52XBR4,SD DVR530/630,Tosh HD-A2 HD-A30, Pana DMP-BD65, Pio VSX-1015,Energy C3,CC100,ESM-4,S8.2, Engenius WAP
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post #614 of 617 (permalink) Old 2013-07-22, 05:27 PM
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Actually 2005-2008. But remember Sony is only doing this because a court ordered it to do this in a judgement against Sony for knowingly selling a specific type of TV (LCOS/SXRD) with a potential known defect (optical block) for that period. It is not doing this for any other issues with other Sony models and products.
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post #615 of 617 (permalink) Old 2013-07-23, 12:58 PM
 
Join Date: Nov 2004
Location: Windermere, BC
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Wasn't the XBR1 sold in '05/'06 season? Either way, I have a 3 year old Toshiba that had a capacitor fail, a known problem with the model, as they used cheap capacitors and as soon as they asked for the serial#, they knew when it was purchased and said no dice. IIRC, they wanted to charge me to even talk to tech support!

Sony KDL-52XBR4,SD DVR530/630,Tosh HD-A2 HD-A30, Pana DMP-BD65, Pio VSX-1015,Energy C3,CC100,ESM-4,S8.2, Engenius WAP
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