PRIMA LV-1510P/LV-1910P Warranty - Canadian TV, Computing and Home Theatre Forums
 
LinkBack Thread Tools Search this Thread Display Modes

post #1 of 2 (permalink) Old 2007-10-28, 09:59 PM Thread Starter
Rookie
 
Join Date: Oct 2007
Posts: 1
PRIMA LV-1510P/LV-1910P Warranty

We purchased a PRIMA 19" LCD TV with a DVD player from BEST BUY in Regina SK on Mar 21, 2007.We did not purchase the extended warranty. The TV quit working in June and we took it in to an authorized repair depot in Regina in June. The repair center had not heard back from PRIMA on their request for parts as of August 21. We have tried to contact PRIMA's Vancouver office to no avail. The first time we called we left a voice mail, after waiting a week and getting no response we called again, this time the message was the mauilbox was full. All subsequent calls have resulted in getting the same mailbox full message. Attempts to get other contact info from the PRIMA US web site result in being redirected to the dead end Canadian Site.

Does anyone have any info on how we can successfully contact PRIMA to get this resolved.
Frustrated is offline  
Sponsored Links
Advertisement
 
post #2 of 2 (permalink) Old 2007-10-28, 11:51 PM
57
Moderator
 
Join Date: May 2002
Location: Toronto, Rogers, 9865 & 8300-eHDD, Panasonic TCP65S1, Denon AVR4310Ci; Sony KDL40W3000, 8300-eHDD
Posts: 53,485
There have been many similar issues with these off-brand flat panels - Prima, Vizio, etc. They basically sell the TVs, but don't like to service, or provide parts to service depots, based on feedback from forums such as this one.

Mostly they scrap the panels and provide a new one from what I hear. Sorry about your problem, and I hope you can get it resolved.

57's Optimization Services (Home Theatre Optimization) . . . . 57's Home Theatre (Latest equipment & photos)
57 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome