I purchased my Panasonic TH-42PX500U at a very good price from the best salesman at Future Shop. But I did not buy the extended warranty
(a.k.a Product Service Plan, PSP) from them 'cause I thought it was too expensive ($600 for 3 years, or $800 for 4 years
However the scary thing happened to me. About 3 weeks later, I noticed a defect on my plasma screen. There's a one-pixel wide 10" long vertical strip in yellow colour (the blue sub-pixel failed to light up) on the left bottom corner just 1 inch next to the border from middle of the screen all the way to the bottom. I could have been there since day one, or developed during the 3 weeks time period. But it's definitely not a burn-in.
I called up my sales buddy, and he said "don't worry we'll exchange it for you". While I was at the store for the exchange, he again asked me if I would like to buy the extended warranty. I said "No, the bad thing can't happen twice on me. I'll just risk it."
Oh well, I was proven to be wrong. A week after I got my new TV as replacement, I found all the buttons on the main unit under the front panel were not functioning
. I was always using the remote control, and everything worked fine with it. Also the plasma screen looks perfect. I would hate to do another exchange.
So, I called up my sales buddy, and he said that sounds like another defect and he would exchange it for me again. He said he never had a customer got the same model of product with defects twice in a row.
Now, I'm seriously thinking about buying the extended warranty. But $800 for 4 years is still too expensive for me. In another thread
, hoodlum mentioned avdeals.ca offers similar 4 year extended warranty for only half of the price at FutureShop.
Originally Posted by hoodlum
avdeals.ca has a 4 year warranty extension for any TV under $5k for only $440. The TV doesn't need to be purchased through them but you do need to purchase the warranty at least 60 days before the Manufacturers warranty runs out. The extended warranties are administered through VAC (used by American Express, Staples, etc).
It looks like Burek007 actually paid $3900 for the 42PX500 when you take into account the $400 profit on the extended warranty he purchased for $799.
Here's my survey for everyone with a plasma tv or going to buy a plasma tv:
1. Are you buying extended warranty for your plasma tv from the same dealer
? i.e. FutureShop
2. Are you buying extended warranty for your plasma tv from a 3rd party
? i.e. AVDeals.ca
3. Have you ever used the service the factory warranty
4. Have you ever used the service under dealer's extended warranty
5. Have you ever used the service under 3rd party's extended warranty
6. Would you suggest the extended warranty that you bought?