Warning for future Staples Canada buyers!!!!
I purchased an IPAD 2 for my 9 yr old daughter as an XMAS GIFT at the local Staples store (N.Battleford, Sk) on (Dec 12th 2012) She opened her gift on XMAS day and was happy and excited to receive her IPAD 2!! When she turned it on, there were strange lines on the bottom of the screen? I took it back to the local store for an exchange but were closed for Holidays. My Family went to meet my parents who live 3 hours from us for further XMAS celebrations and did not return back until Dec 29th 2012. I went to the local STAPLES store and was directed to the manager. I told her about the Ipad and the lines and that it was purchased as an XMAS GIFT for my 9 yr old daughter, the manager then looked at the receipt and went on to tell me that the 14 day refund/return has come and gone by 3 days!!!!
I plead my case once again to her but fell on deaf ears. I then contacted Staples.ca online via email (their phone support was closed for holidays) I now contacted Apple Canada via Telephone and they too were on shut down for the Holidays?) Finally on the 2nd of Jan 2013 I got a hold of Apple Canada and they told me that the Ipad 2 has a hardware malfunction and they will send a replacement one right away once I send the old one back. Purlator Courier dropped off a Box at my home finally on the 8th Jan 2013 and in turn I sent the IPAD 2 back.
Staples online finally replied back today as well (Jan 8th 2013) and sent the following reply back to me,
"I have forwarded your email to our Corporate Customer Care Department,
who will work with the store manager at this particular location to
resolve your concerns. " Melanie, E-commerce Communication Specialist
My daughter first opened her gift on the 25th Dec 2012 and is now the 8th of January 2013 and has gone without her IPAD 2
I Will never purchase anything from the local Staples store for their lack of compassion shown during the Holidays!!
For those of you who plan on purchasing anything from Staples during the XMAS holidays, beware.